We are proud to be recognised as a leading force in the understanding, training and delivery of the veterinary customer experience (Cx).
It’s been a tough time for our profession, but together we’ve weathered the storm. We’ve all learned new ways of working by having to adapt quickly to change. Discovered that we don’t need to keep doing things a certain way, just because we always have.
The Onswitch team is always here for your practice and your business, in good times and bad. We make things happen, helping practices large and small around the globe put the customer at the heart of their business, driving improvements in team and client recruitment and retention, as well as boosting practice profitability.
Click below to see how we can help you and your team create a customer centred business.
Onswitch’s services cover four core areas
Established in 2001, our fundamental purpose has always remained the same – to inspire change and create customer-centred practice so that pets, horses and livestock receive the best care.
We passionately believe that improving the customer experience should always be the number one priority for veterinary practices and the animal healthcare industry. Only by fully understanding the customer journey can we make it better for the animal patients.
And once we make it better, together we can build sustainable businesses, motivated and stable teams, and a loyal client base.
See what our customers say about us
Follow our latest news, updates and where we well be speaking next
Up to date? Read Part 1 and Part 2! So here we are, checking out of our ‘luxury hotel’ the morning after the night before. Having heard about the issues in the dining room the previous night, we are met at the front desk by......
Onswitch HQ recently read a post on LinkedIn exhorting practice managers to focus on booster reminders as “one of the most important items in your practice marketing toolbox” as for many clients “receiving their booster reminder might be the only contact you make with them......
Anyone who has read an Onswitch blog before will know that we find inspiration in what can seem the strangest of places. (Although let’s be honest, how many of us haven’t done some of our best thinking in the smallest room?!) Some time ago,......
Alison has been in Bulgaria with Small Animal Vet colleagues from across Bulgaria
It’s great to meet and chat with folks who care for patients in other countries and we all learn something from this knowledge sharing
The local beer is very good and much needed after 4 hours of lectures about caring for people with pets to get to good patient outcomes
It’s also quite a bit warmer than the U.K. usually is !
So big thank you to the BASAV for the invitation and hospitality and thank you to the translators for making it possible
And thank you to BSAVA and WSAVA for enabling attendees to access the invaluable BSAVA Manuals on line…. Make sure you look at the Practice Management one - (needs a refresh Carole Clark and Marion Chapman !)
#Collaborative
#OneVetTeam
#Colleagues
#PatientOutcomes
So it’s a been a busy few weeks for Team Onswitch
And we took a break from social space as quite frankly we had stuff to do!
The world has opened up and all the conferences and projects and research are all happening at the same time !
So here is a taster of the recent congresses from around the world
It’s been good to be face to face again and it has added to the virtual connections, so a new world of fusion learning and debate
Learning is now more accessible with online and remote formats, so made us think about what is the point of an attendance event?
Discussed today at the Proveto Utrecht Vet event - great fun as always
So if a speaker ( in this case Alison ) is actually there ,what is the reason to go and listen versus doing a webinar or online lecture ?
Our view is it’s about the stuff you didnt know you needed to know - the new thoughts, ideas and the deep meaningful and controversial stuff
Face to face means we can debate in a safe space those topics that are never in the webinars as you can’t get the deep connection to robustly debate issues
After all what’s the point of hearing the same stuff again and again and again
Face to face is more focussed and stimulates debate and questions
Well that’s our view … what’s yours?
Why attend an event at all?
#OneVetTeam
Join us for our 7 Steps Consult Skills course!
This course is delivered in two parts remotely meaning you don't have to travel. Our upcoming May course is running on:
Part 1: Tuesday 3rd May 10am-12:30
Part 2: Tuesday 10th May 10am-12:30
The first workshop session looks at the why and how of client communication in the consult – why it matters and how to get it right.
In the second workshop we focus on what you need to do in order to deliver a consistently excellent customer experience in the consult, whether in person or via virtual means.
We get good patient outcomes when we work with the people who live with them.
Book your place here: onswitch.co.uk/product/7-steps-consult-coaching-skills/
#CX
Consult Coach Online Workshop - Onswitch
onswitch.co.uk
DATE 1 Part 1: Tuesday 3rd May 10am-12:30 Part 2: Tuesday 10th May 10am-12:30 DATE 2 Part 1: Thursday 7th July 10am-12:30 Part 2: Thursday 14th July 10am-12:30 DATE 3 Part 1: Wednesday 7th September 1...@OnswitchLtd New phone system going in over the summer -- I'll ask now that in the speck they make sure we can gather that data! Gather the date, get my facts, make sure we are resourced and then train the team! cheers
That time of year
Strawberries massive crop so jam is the answer
Repurposing of jam jars every year
And jam will last for ages
Grow your own
Buy local
Eat seasonal
Plan ahead
#GrowYourOwn
Arrived in Bulgaria for the small Animal event. Great to see access to @thebsava manuals for delegates made available at no charge as part of a support package to help vet colleague here via @VetsWSAVA
Management manual will be due an update 😉
#OneVetTeam #Colleagues
Thankyou to @pru_west for alerting us to this fab looking 3 days
Booked👍
This is what we need to be debating right now
https://www.thebritishacademy.ac.uk/events/british-academy-conferences/constructing-and-contesting-veterinary-expertise-professionals-publics-and-prospects/
Good question
Culture
Hidden curriculum
We change the world when we change what we do = need to admit we need to polish ,flex ,modify and change a few words
Need feedback loops
Few vets like feedback loops, essential for awareness raising and change
#Feedback
#ConsultCoach
