Welcome To Onswitch

We are proud to be recognised as a leading force in the understanding, training and delivery of the veterinary customer experience (Cx).


We make things happen, helping practices large and small around the globe put the customer at the heart of their business, driving improvements in team and client recruitment and retention, as well as boosting practice profitability.


Click below to see how we can help you and your team create a customer centred business.


During Covid-19 all our training courses are available remotely.


Onswitch’s services cover four core areas


Call and Consult Coach


Coaching and training for individuals, teams and organisations


Bespoke projects, practice audits, customer journey mapping and focus groups


Cx Congress and speaker sessions at events and conferences

Established in 2001, our fundamental purpose has always remained the same – to inspire change and create customer-centred practice so that pets, horses and livestock receive the best care.


We passionately believe that improving the customer experience should always be the number one priority for veterinary practices and the animal healthcare industry. Only by fully understanding the customer journey can we make it better for the animal patients.


And once we make it better, together we can build sustainable businesses, motivated and stable teams, and a loyal client base.

What Our Customers Say

See what our customers say about us

Our Blog

Follow our latest news, updates and where we well be speaking next


9 hours ago


Welcome to Tuesday
#Shamii cat was helping with the crossword this weekend
How come cats just know where to sit?!
So what do you think #Shamii was thinking?
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22 hours ago


This evening we spent a lovely couple of hours with some fab folks in Denmark and Norway

The “new normal” is well established at Onswitch

Remote live workshops working well and all the good stuff repurposed for the Covid era

So watch out for the “Zoom Tickets” emails and join in with the great learning that will help you polish and modify your customer experience

Plenty of fab online #CX sessions too with the CXCongress Collection to watch at your leisure, over 100 hours of awesomeness to view any time any where

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2 days ago


So as we live through a period of rapid evolution and change it is amazing to see this drone delivery option for the NHS come to life

A year ago we would be unlikely to have foreseen this as real, logical and a good plan

Today it makes sense


So as 20 years of change has already happened in 6 months now is a good time to stop and think.

What is now possible that wasn’t either needed or possible pre covid in your vet practice workflow?

What is new?
What is useful?
What needs to stop?
What next?
What behaviours are now normal?

Clients are everyday people and everyday people have learnt many new ways of accessing goods and services and communicating with providers

The veterinary profession has the opportunity to embrace these new normals and evolve rapidly too

The customer journey has changed.

What worked pre covid won’t work now as the touchpoints and workflow is different.

It brings opportunity to streamline and simplify.

So what are you embracing today that you would
Never have done 12 months ago?

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Off again with Teams this time
“Normal” is now well established
All the good stuff that we did pre covid now done remotely
This evening Scandinavia
No geography barriers
No travel
Just Time
Tomorrow Sydney early o’clock!
Wednesday Sydney
Friday Sydney
Saturday Sydney

Worth a read for all with a view on digital veterinary services @BritishVets @theRCVS
Communication & healthcare in human sector & veterinary run sector r more similar than different
The RCVS consultation process need to read this as lots of useful context in here #OneVetTeam

Love this from Blackberry Vet Clinic Meet Dillon who is helping us get mask wearing sorted
Well done Dillon
#OneVetTeam #WearAMask

Really interesting thread worth a read
Veterinary profession is juggling with the hybrid solution of some time at home,some time at practice for most roles
How to balance physical care and remote admin of care
So many options
ALL need decent PMS and telephony!

New week and an early morning start to work with colleagues in Australia
One small positive outcome from the last 6 months has been how distance is no longer such a physical barrier as nobody can travel! All about time and Zoom now
#OneVetTeam #SmallWorld

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Contact Us

01476 565343