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Inspiring and facilitating our clients to make positive changes to their customer experience

01476 565343

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Specialist
consultancy
for Veterinary
Practices

Driving meaningful change with a customer-centred approach, ensuring patients receive the best care.

Established in 2001, we provide veterinary consultancy services to support those who care for animals, with the ultimate goal of achieving the best outcomes for every patient.

Understanding the needs of the people who care for your patients (and tailoring your service provision around them) is good for everyone – patient, client, team and business. In veterinary practice the client is just as much a vital part of the care pathway as your patient.

Our name, Onswitch captures our unwavering commitment to, and passion for, what we do – making the customer experience the best it can be.

It’s constant. Never off. Always on.

Equally, our approach has never changed. It’s all about patient outcomes and when it comes to optimising them, there are no shortcuts, no clever apps. Just time, understanding and action.

Where are you at on your business journey?

blue line drawing of rocket

Starting out

Starting your own veterinary practice is an exciting yet challenging step. We’re here to help you navigate this…

Find out more
green line drawing of positive graph

Scaling Up

Ready to take your veterinary practice to the next level? Whether you’re expanding your services, opening new locations, or refining your operations, our consultancy services can…

Find out more
line drawing of recovery life line

Recovery / Turnaround

Every business faces challenges, and recovery is a crucial part of your journey. If your veterinary practice has experienced setbacks, we can help you get back on track.

Find out more

What are you looking to do?

Improve customer experience

Win more clients and keep your existing ones coming back, with consistently excellent service at every step.

We can help with:

Customer Journey MappingTelephone PerformanceClient Survey and Analysis

Open a new veterinary practice

Give your new business the best chance of success, with strategic thinking and detailed planning.

We can help with:

How to Open Your Own PracticeNew Practice Viability StudyPrice Benchmarking

Develop my team

Upskill, reskill and refresh your team’s talents, ensuring that individual strengths blend into a first-class team.

We can help with:

Telephone SkillsConsultation SkillsManagement and Leadership Skills

Evaluate and improve business performance

Improve retention of clients and colleagues, optimise efficiencies, and streamline processes whilst staying true to your unique vision and values.

Contact us to chat about what you need.

We can help with:

Business Health CheckVeterinary Business Consultancy and SupportMonthly Support Plan

HEAR FROM OUR CUSTOMERS

“Just wanted to say a massive thank you for the course - eye opening and so interesting, it has changed the way I think and will handle calls forever”

Camilla ChurchVet and Business Owner, Perth Equine Vets

“Onswitch have been transformative for the structure and management of our practice. We have used them since about 6 months after we opened and we have gone from chaotic disorganised mayhem to chaotic organised mayhem. Exactly the way we like it! Always helpful, always there, they have allowed our business to grow and thrive in a vision that still remains 'us'”

Carly DayVet and Business Owner, Bury St Edmunds Veterinary Centre

“We requested a Business Health Check as we had experienced rather rapid growth at the practice and felt we were losing some direction. Having an outside view of the business have us an honest and real account of where we were, what needed to be done to achieve what we wanted and a framework to support this. We have made inroads into starting processes to improve our ways of working and are enjoying seeing the impact these ongoing developments are already having for our team and our patients. ”

Lucy ButlerAldgate Veterinary Practice

“Onswitch's price checker provided us with some really valuable insights into our competitors and ensured that we were pricing our common procedures competitively. It was really good value and saved us a lot of leg work!”

Ellie LeeBusiness Owner, Manchester Cat Clinic

“We've used the Consult Coach program for a number of years, and find it particularly effective with our early career veterinarians. While filming consultations can be daunting, we find the feedback process is ultimately rewarding and drives positive change. The 7 Steps process gives a clear framework for effective consultations and the personalised feedback helps them improve and gain confidence as well as get better outcomes for clients, pets and their clinics.”

Lindsay EvansGreencross Vets, Veterinary Learning and Development Manager

“Alison's advice has been invaluable both before and after opening our independent small animal practice and helped the practice to thrive. Her wide ranging experience at a national and international level and pragmatic approach are brilliant to give an outside perspective.”

Emily Knight, Business Owner, Wight Vets

“The New Practice Viability Study offered by Onswitch was immensely helpful in starting our new business on solid foundation. Not only did it help me carefully choose our premises but it also opened my eyes to various factors that had never been brought to my attention before. Sophie C and Alison were incredible supportive throughout the entire premises journey and were always available to answer all my questions. I would highly recommend Onswitch's viability study!”

Wojciech WoszczynskiBusiness Owner, Bluebell Veterinary Surgery

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