Value and Price:
Talking about care and discussing fees
We know that for many people working in veterinary practice, discussing the cost of care can be tricky. This workshop will give delegates practical skills needed to handle these conversations confidently in conveying the value of care and discussing fees.
Talking about care and discussing fees
We know that for many people working in veterinary practice, discussing the cost of care can be tricky. It can be hard to convey the value provided by the care delivered, especially when family budgets are squeezed and our own healthcare is free at the point of use. But when it’s not done well, there is a negative impact on everyone – patients, clients and practice.
Through this course, you will learn practical skills to help you have conversations about services and fees confidently.
Suitable for everybody working in practice, this workshop can either delivered at your practice or during one of our open ticket Zoom workshops (you will need a device with good sound, camera and a mic).
- Zoom workshops have a maximum of 8 delegates and is an interactive style workshop.
- In practice workshops have a maximum of 10 delegates – click here to discuss your needs with us.
This workshop has been developed to support both customer care and clinical teams in discussing veterinary fees confidently and clearly with clients. Topics covered will include:
- Why value matters
- Building trust and empathy through client communications
- Discussing the cost of care – the importance of transparency and understanding
- How to demonstrate value and not just the price
- What happens when we don’t do it well
- Creating best-practice conversations about fees
Building competence and confidence
Practical and relevant content, delivered via Onswitch’s signature highly interactive mode of learning, makes this course essential for everybody working in practice.