Business

Our highly experienced consultants and practice managers are available to facilitate programmes and / or deliver speaker sessions for your practice or organisation

What is it?

Our highly experienced consultants and practice managers are available to facilitate programmes and / or deliver speaker sessions for your practice or organisation

Badges

What will I get?

Pragmatic and passionate people with the direct experience required to truly understand the issues facing veterinary practices today, equipped with the tools to make a tangible difference

Why do I need it?

We understand the very real challenges facing practices because we’ve stood in your shoes

Testimonials

Facebook

13 hours ago

Onswitch

And this was just great as we could see all was well
Daily updates by video
Fabulous
#Shamii
#CX
#customerexperience
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View on Facebook

13 hours ago

Onswitch

So #Shamii has been to the vets
Picked a fight with someone a wee bit bigger than himself we think
Thankyou to Werrington Vets for looking after him
Wanted to share the #CustomerJourney as it was simple, easy and clear

1. #Shamii not well
2. Text vets saying we are coming in
3. #Shamii arrives
4. Updates via text
5. #Shamii stays overnight
First phone call Inbound from vets updating on progress
6. Update by text and agree pick up for home
7. #Invoice received via email and XS paid
8. Claims process started for a direct claim
9. #Shamii home

So in 48 hours just great effective communication
#Shamii feeing better
Great care
And only one phone call from practice to us
So for many clients this will work, it doesn’t have to be phone call dependent

So thankyou once again to the Team at Werrington Vets for looking after #Shamii

#Cx #CustomerJourney #CustomerExperience
#ReduceInboundCalls
#Communicate
#Connect
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View on Facebook

Twitter

https://onswitch.co.uk/cx-congress-2020-2/
The #CxCongress2020 is now available to view
5 streams all on line to view for the next 12 months
#Cx
#FrontDesk
#Consult
#Leader
#SQP/Farm/Equine
#DifficultCommunications.
So something for whole #OneVetTeam #Cx
Thanks to all speakers 👍

Great to see #Shamii cat feeing better this am
As a client this update along with photos is brilliant
Simple, clear, no phone calls needed this is good comms for so many
#connect me to the update
#reducetheinboundcall
Collection time sorted too
Great #CX
#shamii

Update on #Shamii cat
Good news seems a lot happier this morning
Coming home great to get pictures and video updates
Such a good way to stay #Connected
Great #CX
Great #Communication
Thanks Werrington Vets

Thanks for inviting me along! Honoured to be speaking on 'Relational leadership for customer experience and patient care' https://twitter.com/OnswitchLtd/status/1309167735486713856

It’s all fab and so important for all in the #OneVetTeam
All about the #CX
All about people and the #Tx
Great session #CxCongress2020 #CX2020 #CXCollection thankyou 👍😀

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Contact Us

01476 565343

info@onswitch.co.uk