Consult Coach

Consult Coach is a unique feedback tool that provides individual support and insight for clinicians, guiding you towards optimal client communication.

ConsultCoach

ConsultCoach is a unique feedback process that provides individual support and insight for clinicians, guiding you towards optimal client communication.

 

A smartphone is used to capture audio visual records of consults, which are then uploaded securely via a web app, reviewed remotely by the Onswitch team and scored against seven key communication criteria.

 

You get personalised and confidential feedback that will help you refine your consulting technique, whilst clients and pets get the best care – all without any disruption to the normal flow of the day.

 

ConsultCoach is a unique service provided by Onswitch and offers a number of benefits:

 

  • Tailored CPD investment in individual team members
  • Personalised opportunity to develop in the consult room

 

Feedback options:

 

  1. 4 Consults are viewed by the Onswitch team and feedback is delivered in the format of a report and accompanying audio file. This is available for £500+VAT
  2. 4 Consults are viewed by the Onswitch team and feedback is delivered in the format of a report and accompanying audio file. From this a 1:1 session is provided between Onswitch and the clinician. This is available for £950+VAT
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Why is it important?

Adhering to a standard consult process bonds clients through trust, supports the team and improves patient outcomes through better client conformance.

 

ConsultCoach uses the 7 Steps, a simple and clear set of guidelines to help vets and nurses deliver superior consults, developed from the Calgary Cambridge model used in medical schools across the world. The model is based on the principle of building an open and trusting client / clinician relationship through a standard process – asking for information and listening to the client, collecting evidence through a physical examination, explanation of findings, recommendation and planning of next steps, followed by a decisive close:

 

  1. Prepare yourself
  2. Create a rapport
  3. Ask questions
  4. Carry out an obvious patient examination
  5. Make recommendations
  6. Check understanding and signpost next steps
  7. Book the next appointment or contact

Already signed up to Consult Coach?

Testimonials

Facebook

3 days ago

Onswitch

www.surveymonkey.co.uk/r/ISFM

Please help us help ISFM to understand what you like about their cat education programmes

So this is a short survey and will be used to help ISFM plan their support for you in different and better ways

So please take a few minutes to fill this short survey in and share with colleagues

All your feedback will really help ISFM

Thankyou and please share 🐱

#cats #OneVetTeam #Shamii
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2 weeks ago

Onswitch

So the weekend debate today all about
“Grab and go” payments now being trialled by more mainstream retailers
Reported in the iPaper today

So basically you walk in and you walk out with your goods or services
No transaction moment
No tills
No stop to pay
No wait to pay
No call back to pay

So yes you walk in and you walk out with your goods

Of course you are paying as you have self selected on the way in to pay on the way out via the magic of available tech!

So we the profession need a new story about payment

“You wouldn’t expect to go to Tesco and walk out without paying would you? “
That well known Vet team story!

So we the profession have to sort our pre pay process

Pay up front
Agree to pay
Subscribe for all care
Whatever it may be

As when customers embrace “Grab & Go” the profession will need to embrace this simplification on the customer journey too

We need to talk about payment process
Make it clearer
Simpler
More transparent
Easier

What do you think?

Have a peaceful weekend

#OneVetTeam
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Twitter

If you have a moment, we'd appreciate hearing your thoughts! https://twitter.com/OnswitchLtd/status/1450535452432343047

https://www.surveymonkey.co.uk/r/ISFM
We are helping @ISFMcats understand what works for folks when choosing CPD and memberships
Please fill in this short survey and share with colleagues @iCatCare
Thankyou #Cats #OneVetTeam

Just come across this and it is not OK to mock what is a very serious issue across society and in our own profession
Those who mock just do not get it.
Anonymous posting hides open debate too
Debate, discuss and learn
#OneVetTeam

@OpenRoomEvents speaking at an actual event w real people
Weird feeling
VetForumUK talk all about expecting different results when you keep doing the same stuff
So think clients & team
Things you want to be different but you keep doing same stuff
#VetForumUK #OneVetTeam

2

Reviewing Team Track feedback reports
The team free hand comments what we need to do “more of”
This one struck home
It’s all about people always has been
And now more than ever we must invest in people not just shiny kit & equipment
Ask your team
https://onswitch.co.uk/team-track/

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Contact Us

01476 565343

info@onswitch.co.uk