ConsultCoach
ConsultCoach is a unique feedback process that provides individual support and insight for clinicians, guiding you towards optimal client communication.
A smartphone is used to capture audio visual records of consults, which are then uploaded securely via a web app, reviewed remotely by the Onswitch team and scored against seven key communication criteria.
You get personalised and confidential feedback that will help you refine your consulting technique, whilst clients and pets get the best care – all without any disruption to the normal flow of the day.
ConsultCoach is a unique service provided by Onswitch and offers a number of benefits:
- Tailored CPD investment in individual team members
- Personalised opportunity to develop in the consult room
Feedback options:
- 4 Consults are viewed by the Onswitch team and feedback is delivered in the format of a report and accompanying audio file. This is available for £500+VAT
- 4 Consults are viewed by the Onswitch team and feedback is delivered in the format of a report and accompanying audio file. From this a 1:1 session is provided between Onswitch and the clinician. This is available for £950+VAT
Why is it important?
Adhering to a standard consult process bonds clients through trust, supports the team and improves patient outcomes through better client conformance.
ConsultCoach uses the 7 Steps, a simple and clear set of guidelines to help vets and nurses deliver superior consults, developed from the Calgary Cambridge model used in medical schools across the world. The model is based on the principle of building an open and trusting client / clinician relationship through a standard process – asking for information and listening to the client, collecting evidence through a physical examination, explanation of findings, recommendation and planning of next steps, followed by a decisive close:
- Prepare yourself
- Create a rapport
- Ask questions
- Carry out an obvious patient examination
- Make recommendations
- Check understanding and signpost next steps
- Book the next appointment or contact
Already signed up to Consult Coach?
Testimonials
www.surveymonkey.co.uk/r/ISFM
Please help us help ISFM to understand what you like about their cat education programmes
So this is a short survey and will be used to help ISFM plan their support for you in different and better ways
So please take a few minutes to fill this short survey in and share with colleagues
All your feedback will really help ISFM
Thankyou and please share 🐱
#cats #OneVetTeam #Shamii
For those not familiar with how District nursing works have a read of this
An RVN working with the primary practice to care for a patient in the home
All managed under the Code of Conduct and it works.
Simple
It’s helping patients get care when their humans can’t manage for whatever reason
We need to embrace District nursing
It helps patients
It helps people
It helps communities
It helps.
#OneVetTeam
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When this happens, it's usually because the owner only shared it with a small group of people, changed who can see it or it's been deleted.So the weekend debate today all about
“Grab and go” payments now being trialled by more mainstream retailers
Reported in the iPaper today
So basically you walk in and you walk out with your goods or services
No transaction moment
No tills
No stop to pay
No wait to pay
No call back to pay
So yes you walk in and you walk out with your goods
Of course you are paying as you have self selected on the way in to pay on the way out via the magic of available tech!
So we the profession need a new story about payment
“You wouldn’t expect to go to Tesco and walk out without paying would you? “
That well known Vet team story!
So we the profession have to sort our pre pay process
Pay up front
Agree to pay
Subscribe for all care
Whatever it may be
As when customers embrace “Grab & Go” the profession will need to embrace this simplification on the customer journey too
We need to talk about payment process
Make it clearer
Simpler
More transparent
Easier
What do you think?
Have a peaceful weekend
#OneVetTeam
If you have a moment, we'd appreciate hearing your thoughts! https://twitter.com/OnswitchLtd/status/1450535452432343047
https://www.surveymonkey.co.uk/r/ISFM
We are helping @ISFMcats understand what works for folks when choosing CPD and memberships
Please fill in this short survey and share with colleagues @iCatCare
Thankyou #Cats #OneVetTeam
Just come across this and it is not OK to mock what is a very serious issue across society and in our own profession
Those who mock just do not get it.
Anonymous posting hides open debate too
Debate, discuss and learn
#OneVetTeam
@OpenRoomEvents speaking at an actual event w real people
Weird feeling
VetForumUK talk all about expecting different results when you keep doing the same stuff
So think clients & team
Things you want to be different but you keep doing same stuff
#VetForumUK #OneVetTeam