Consult Coach
ConsultCoach is a unique feedback process that provides individual support and insight for clinicians, guiding you towards optimal client communication.
A smartphone is used to capture audio visual records of consults, which are then uploaded securely via a web app, reviewed remotely by the Onswitch team and scored against seven key communication criteria.
You get personalised and confidential feedback that will help you refine your consulting technique, whilst clients and pets get the best care – all without any disruption to the normal flow of the day.
ConsultCoach is a unique service provided by Onswitch and offers a number of benefits:
- Tailored CPD investment in individual team members
- Personalised opportunity to develop in the consult room
Next Steps
Now: Purchase the Consult Coach review. Onswitch recommend purchasing 2-3 videos will give us a deep understanding of your consulting style today and where you can improve.
Soon: The Onswitch Team will be in touch with filming advice and upload instructions.
Later: You will receive your Consult Coach feedback and be able to make changes to the experience in your consult room to promote positive patient outcomes.
Already signed up to Consult Coach?
Why is it important?
Adhering to a standard consult process bonds clients through trust, supports the team and improves patient outcomes through better client conformance.
ConsultCoach uses the 7 Steps, a simple and clear set of guidelines to help vets and nurses deliver superior consults, developed from the Calgary Cambridge model used in medical schools across the world. The model is based on the principle of building an open and trusting client / clinician relationship through a standard process – asking for information and listening to the client, collecting evidence through a physical examination, explanation of findings, recommendation and planning of next steps, followed by a decisive close:
- Prepare yourself
- Create a rapport
- Ask questions
- Carry out an obvious patient examination
- Make recommendations
- Check understanding and signpost next steps
- Book the next appointment or contact
What do I get?
Each consultation is reviewed by a Onswitch approved coach and the consultation is scored agains the Onswitch 7 Steps.
Feedback is given in the form of a report with a consultation score, breakdown of the 7 Steps and a national average benchmark to compare to. Written feedback is also given so that you can not only see how you have performed you can be supported in the development of your consult experience.
Testimonials
Hello everyone
So we took a well deserved Social media break and “Time out” over Christmas and New year a whole month without social media …
Why?
Well we all need some protected time out every now and then
To relax
To reconnect
To just do stuff with the real people who live in our real world
So TeamOnswitch are back working and chose to take a SM break and we all do feel better for it
So we thought we would start 2022 with a question
When do you protect time to learn?
The concept of “Protected Learning Time” is one that is common in most other Industries and health care settings
Protecting time to learn
Since our return we have worked with practices and teams of folks who have done just that
“Protected learning time” matters to the practice so it is made available in work time
So time at work
Protected for learning
And paid not eating into your lunch break!
And a nice abbreviation for those of a certain age #PLT
Anyway this week is our first “back in practice” training day, where we go to a practice and spend some #PLT with a team
Focussed on communication in the consult moments
So when do you project your teams learning time?
And
When do you buy your first cream egg?!
onswitch.co.uk/
The Onswitch team would like to wish you a safe and peaceful Christmas and a Happy New Year
Thankyou to all for making our working days a pleasure
See you in 2022
#OneVetTeam
So looking ahead to 2022 ( how did that come around so quickly?)
Every year the team at HQ start with a fresh clean diary for their workspace, now at home - yes we are all digital and have tech diaries too- we just like a diary with a week to view!
Something quite special about the idea of a fresh start and a new page
Always good to reflect on the state of the old diary too- a little worn and torn and many coffee cups been sat on it!
2021 has been an intetesting year for all
We have learnt to do old things in new ways.
We have learnt many new things.
And at the heart of what we do is always the importance of the customer experience as the enabler of patient outcomes
With all the “new ways” of doing everything in life we must always remember the role of people
It’s all about people
People who are in the team caring for patients and owners
And
People who are the clients who need your care, live with the patients , and pay the bills
So this weekends pondering
Whatever 2022 brings it will always have #People at the heart of it
After all we can only achieve good patient outcomes when we work with the people who live with them
#ItsAllAboutPeople
#OneVetTeam
And if you need some help with the people “connections” then join us next year onswitch.co.uk/training-courses/
@OnswitchLtd This piece is fantastic, thank you for sharing!
This is so important for all in the veterinary sector too
#Empathy
Great to see practices investing in our #FutureColleagues
Well done 👏
#OneVetTeam
Know this feeling?!
Phone skills session next week will help folks who are juggling
So important we review and refresh what we do and say on the phone
Move to review call volumes role of outbound calls and digital key
Join us
#OneVetTeam #Listen
https://onswitch.co.uk/product/telephone-skills-coaching-online-workshop/
No - THANK YOU - chocolates really don’t do it justice but an elephant never forgets - and we know the @NottinghamVets students get such an important, inspiring and forever memorable experience meeting and working with you! #thefuturesbright #inspireinnovateeducate https://twitter.com/OnswitchLtd/status/1462041981765529607