Consult Coach

Consult Coach is a unique feedback tool that provides individual support and insight for clinicians, guiding you towards optimal client communication.

Consult Coach

ConsultCoach is a unique feedback process that provides individual support and insight for clinicians, guiding you towards optimal client communication.

 

A smartphone is used to capture audio visual records of consults, which are then uploaded securely via a web app, reviewed remotely by the Onswitch team and scored against seven key communication criteria.

 

You get personalised and confidential feedback that will help you refine your consulting technique, whilst clients and pets get the best care – all without any disruption to the normal flow of the day.

 

ConsultCoach is a unique service provided by Onswitch and offers a number of benefits:

 

  • Tailored CPD investment in individual team members
  • Personalised opportunity to develop in the consult room

Next Steps

Now: Purchase the Consult Coach review. Onswitch recommend purchasing 2-3 videos will give us a deep understanding of your consulting style today and where you can improve.

 

Soon: The Onswitch Team will be in touch with filming advice and upload instructions.

 

Later: You will receive your Consult Coach feedback and be able to make changes to the experience in your consult room to promote positive patient outcomes.

Already signed up to Consult Coach?

Why is it important?

Adhering to a standard consult process bonds clients through trust, supports the team and improves patient outcomes through better client conformance.

 

ConsultCoach uses the 7 Steps, a simple and clear set of guidelines to help vets and nurses deliver superior consults, developed from the Calgary Cambridge model used in medical schools across the world. The model is based on the principle of building an open and trusting client / clinician relationship through a standard process – asking for information and listening to the client, collecting evidence through a physical examination, explanation of findings, recommendation and planning of next steps, followed by a decisive close:

 

  1. Prepare yourself
  2. Create a rapport
  3. Ask questions
  4. Carry out an obvious patient examination
  5. Make recommendations
  6. Check understanding and signpost next steps
  7. Book the next appointment or contact

What do I get?

Each consultation is reviewed by a Onswitch approved coach and the consultation is scored agains the Onswitch 7 Steps.

 

Feedback is given in the form of a report with a consultation score, breakdown of the 7 Steps and a national average benchmark to compare to. Written feedback is also given so that you can not only see how you have performed you can be supported in the development of your consult experience.

Badges

Testimonials

Facebook

1 week ago

Onswitch

Alison has been in Bulgaria with Small Animal Vet colleagues from across Bulgaria

It’s great to meet and chat with folks who care for patients in other countries and we all learn something from this knowledge sharing

The local beer is very good and much needed after 4 hours of lectures about caring for people with pets to get to good patient outcomes

It’s also quite a bit warmer than the U.K. usually is !

So big thank you to the BASAV for the invitation and hospitality and thank you to the translators for making it possible

And thank you to BSAVA and WSAVA for enabling attendees to access the invaluable BSAVA Manuals on line…. Make sure you look at the Practice Management one - (needs a refresh Carole Clark and Marion Chapman !)

#Collaborative
#OneVetTeam
#Colleagues
#PatientOutcomes
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2 weeks ago

Onswitch

So it’s a been a busy few weeks for Team Onswitch

And we took a break from social space as quite frankly we had stuff to do!

The world has opened up and all the conferences and projects and research are all happening at the same time !

So here is a taster of the recent congresses from around the world

It’s been good to be face to face again and it has added to the virtual connections, so a new world of fusion learning and debate

Learning is now more accessible with online and remote formats, so made us think about what is the point of an attendance event?

Discussed today at the Proveto Utrecht Vet event - great fun as always

So if a speaker ( in this case Alison ) is actually there ,what is the reason to go and listen versus doing a webinar or online lecture ?

Our view is it’s about the stuff you didnt know you needed to know - the new thoughts, ideas and the deep meaningful and controversial stuff

Face to face means we can debate in a safe space those topics that are never in the webinars as you can’t get the deep connection to robustly debate issues

After all what’s the point of hearing the same stuff again and again and again

Face to face is more focussed and stimulates debate and questions

Well that’s our view … what’s yours?

Why attend an event at all?

#OneVetTeam
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Twitter

@OnswitchLtd New phone system going in over the summer -- I'll ask now that in the speck they make sure we can gather that data! Gather the date, get my facts, make sure we are resourced and then train the team! cheers

That time of year
Strawberries massive crop so jam is the answer
Repurposing of jam jars every year
And jam will last for ages
Grow your own
Buy local
Eat seasonal
Plan ahead
#GrowYourOwn

2

Arrived in Bulgaria for the small Animal event. Great to see access to @thebsava manuals for delegates made available at no charge as part of a support package to help vet colleague here via @VetsWSAVA
Management manual will be due an update 😉
#OneVetTeam #Colleagues

2

Thankyou to @pru_west for alerting us to this fab looking 3 days
Booked👍
This is what we need to be debating right now
https://www.thebritishacademy.ac.uk/events/british-academy-conferences/constructing-and-contesting-veterinary-expertise-professionals-publics-and-prospects/

Good question
Culture
Hidden curriculum
We change the world when we change what we do = need to admit we need to polish ,flex ,modify and change a few words
Need feedback loops
Few vets like feedback loops, essential for awareness raising and change
#Feedback
#ConsultCoach

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Contact Us

01476 565343

info@onswitch.co.uk