Ask Alison

Alison’s experience and honesty for hire – either ‘Ask Alison’ on a pay-as-you go basis, or by retaining her monthly at director level.

Ask Alison

There aren’t many people working in the animal health sector who have the breadth and depth of experience as Onswitch’s founder, Alison Lambert. A qualified vet who spent years working with some of the biggest global veterinary names before founding Onswitch in 2001, Alison has seen it all. Really.

Always honest, and passionate about putting the customer experience front and centre to drive business and team performance, Alison will tell it how it is and what you can do to make the best of it. Usually with several innovative solutions, but always focused on the unique challenges and opportunities facing your business.

 

  1. Ask Alison – ad hoc business advice when you need it

Ideal for anyone wanting to do things differently and make positive step changes in their business performance. Common areas include:

– Opening a new practice

– Improving team performance (retention, morale, customer care delivery)

– Training telephone and consult skills

– Building practice values

– Boosting operational efficiencies

But really, anything goes. If you need help, just ask.

 

  1. Retain Alison – monthly governance and counsel at board level

Business boards require a blend of strategic thinking, operational focus, drive and risk management if they are to power strong and successful businesses. In veterinary practice, clinicians may not always have the full commercial skill set to optimally populate the board, which is where an experienced and honest external consultant can be invaluable.

 

Alison will work discreetly and confidentially with your practice at board level, attending monthly meetings and implementing change as required. A kind of non-executive director without the equity share, legal liabilities or financial interest, bringing a wide range of skills and experience. Broadly speaking, her involvement covers:

 

– Mitigating risk

– Business oversight

– Short, medium and long term planning

– Bringing structure and rigour to business processes

– Evidencing decisions

How does it work?

Over a virtual Zoom meeting, Alison will explore the issues where you need help and propose solutions to collect data, coach the team or make process changes as appropriate.

 

An experienced trainer, Alison can run interactive workshops with the team, the board of directors or simply a one-on-one coaching session. It’s about taking as much time as you need, when you need it – ‘Ask Alison’ works anytime, anyplace, anywhere in the world.

 

In order to make this service as flexible and convenient as possible, Alison’s time is booked by the hour. Simply choose the time you want from the online diary and join the Zoom call that will be scheduled for you. It’s that easy.

 

For a fixed monthly fee, Alison will attend board meetings and undertake all related preparation and follow-up work. She will also provide ongoing support and advice for the management team as required.

 

Alison’s retainer fee is £1,000 +VAT per month

(A discounted rate of £850 +VAT per month is offered for practice directors who have attended the ‘Opening your own vet practice’ workshop)

Testimonials

1 week ago

Onswitch

Alison has been in Bulgaria with Small Animal Vet colleagues from across Bulgaria

It’s great to meet and chat with folks who care for patients in other countries and we all learn something from this knowledge sharing

The local beer is very good and much needed after 4 hours of lectures about caring for people with pets to get to good patient outcomes

It’s also quite a bit warmer than the U.K. usually is !

So big thank you to the BASAV for the invitation and hospitality and thank you to the translators for making it possible

And thank you to BSAVA and WSAVA for enabling attendees to access the invaluable BSAVA Manuals on line…. Make sure you look at the Practice Management one - (needs a refresh Carole Clark and Marion Chapman !)

#Collaborative
#OneVetTeam
#Colleagues
#PatientOutcomes
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2 weeks ago

Onswitch

So it’s a been a busy few weeks for Team Onswitch

And we took a break from social space as quite frankly we had stuff to do!

The world has opened up and all the conferences and projects and research are all happening at the same time !

So here is a taster of the recent congresses from around the world

It’s been good to be face to face again and it has added to the virtual connections, so a new world of fusion learning and debate

Learning is now more accessible with online and remote formats, so made us think about what is the point of an attendance event?

Discussed today at the Proveto Utrecht Vet event - great fun as always

So if a speaker ( in this case Alison ) is actually there ,what is the reason to go and listen versus doing a webinar or online lecture ?

Our view is it’s about the stuff you didnt know you needed to know - the new thoughts, ideas and the deep meaningful and controversial stuff

Face to face means we can debate in a safe space those topics that are never in the webinars as you can’t get the deep connection to robustly debate issues

After all what’s the point of hearing the same stuff again and again and again

Face to face is more focussed and stimulates debate and questions

Well that’s our view … what’s yours?

Why attend an event at all?

#OneVetTeam
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@OnswitchLtd New phone system going in over the summer -- I'll ask now that in the speck they make sure we can gather that data! Gather the date, get my facts, make sure we are resourced and then train the team! cheers

That time of year
Strawberries massive crop so jam is the answer
Repurposing of jam jars every year
And jam will last for ages
Grow your own
Buy local
Eat seasonal
Plan ahead
#GrowYourOwn

2

Arrived in Bulgaria for the small Animal event. Great to see access to @thebsava manuals for delegates made available at no charge as part of a support package to help vet colleague here via @VetsWSAVA
Management manual will be due an update 😉
#OneVetTeam #Colleagues

2

Thankyou to @pru_west for alerting us to this fab looking 3 days
Booked👍
This is what we need to be debating right now
https://www.thebritishacademy.ac.uk/events/british-academy-conferences/constructing-and-contesting-veterinary-expertise-professionals-publics-and-prospects/

Good question
Culture
Hidden curriculum
We change the world when we change what we do = need to admit we need to polish ,flex ,modify and change a few words
Need feedback loops
Few vets like feedback loops, essential for awareness raising and change
#Feedback
#ConsultCoach

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Contact Us

01476 565343

info@onswitch.co.uk