Ask Alison

There aren’t many people working in the animal health sector who have the breadth and depth of experience as Onswitch’s founder, Alison Lambert.

Ask Alison

There aren’t many people working in the animal health sector who have the breadth and depth of experience as Onswitch’s founder, Alison Lambert. A qualified vet who spent years working with some of the biggest global veterinary names before founding Onswitch in 2001, Alison has seen it all. Really.

In October 2019, Onswitch’s Alison Lambert received the inaugural Veterinary Business Thought Leader Award from the Australian Veterinary Association. The award recognised her work internationally as a successful disruptor and innovator in the field of the veterinary customer experience – continually questioning, challenging and changing behaviours and attitudes for the better.“

Why do I need it?

Our ‘Ask Alison’ business consultancy service is ideal for anyone wanting to do things differently and make positive step changes in their business performance. Common topics she is asked to help with include:

  • Opening a new practice
  • Improving team performance (retention, morale, customer care delivery)
  • Training telephone and consult skills
  • Building practice values
  • Boosting operational efficiencies

But really, anything goes. If you need help, just ask.

How does it work?

Over a virtual Zoom meeting, Alison will explore the issues where you need help and propose solutions to collect data, coach the team or make process changes as appropriate. Depending on what you need, one session may be enough, or you may wish to book time each month or quarter for regular reviews.

Something of a non-executive director role, if you like.

An experienced trainer, Alison can run interactive workshops with the team, the board of directors or simply a one-on-one coaching session. It’s about taking as much time as you need, when you need it – ‘Ask Alison’ works anytime, anyplace, anywhere in the world.

What will happen?

In order to make this service as flexible and convenient as possible, Alison’s time is booked by the hour. Simply choose the time you want from the online diary and join the Zoom call that will be scheduled for you. It’s that easy.

Testimonials

2 days ago

Onswitch

Well #Shamii cat has had a turbulent week!
Picking a fight and losing it to something or someone much bigger
So the practice advice was to keep the bandage on for 2-3 days ..........
Well that didnt quite happen 😂
What do you think #Shamii is saying today?
#cats #Shamii
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3 days ago

Onswitch

Dragons Den feedback for the Nottingham #FutureColleagues

There are always key themes and this year they were as follows:

1. It’s all about the #OneVetTeam it’s not all about vets! The TEAM is RVN, Customer Care, managers and vets

2. There has to be a match between the work load and the team to do it ! Need the people to do the work. More people are needed so you don’t burn folks out

3. Have a focus. Have a purpose. Why would folks choose you? What is the compelling reason to change to you ?

3. You cannot build a business with a plan to reduce your client numbers over time ! Attrition happens people and patients die, move away, and change vets - so you need NEW ones to keep the data live and sustainable

4. It’s all about capacity How many folks are you actually seeing an hour per vet? If you want to do 30 minute appointment you have to charge more than a 12 minute one

5. People choose a practice because it is
1. Local
2. Recommended by friends & family
3. Recommended by Key opinion leaders
4. Convenient eg accessible
5. ... cost

So that’s the feedback to the Den today 👍

Fab folks
Great day
#FutureColleagues
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3 days ago

Onswitch

Dragons Den today
Nottingham Vets great day working with #FutureColleagues all about what makes a Vet Practice tick
All over Teams this year is a little different
#OneVetTeam
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Really interesting to follow other sectors and how they are helping their communities with the COVId ways of working
This is a really simple clear image and may well help many in the Veterinary sector
#OneVetTeam

Thankyou
#CXCongress2020 is great and such a good mix of folks from all over the Veterinary world
#OneVetTeam #Cx

And the Dragons Den
#FutureColleagues #Business @NottinghamVets @nottsvetsoc

Loving the strategy map exercise @NottinghamVets @nottsvetsoc #FutureColleagues #Business

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Contact Us

01476 565343

info@onswitch.co.uk