Ask Alison

Alison’s experience and honesty for hire – either ‘Ask Alison’ on a pay-as-you go basis, or by retaining her monthly at director level.

Ask Alison

There aren’t many people working in the animal health sector who have the breadth and depth of experience as Onswitch’s founder, Alison Lambert. A qualified vet who spent years working with some of the biggest global veterinary names before founding Onswitch in 2001, Alison has seen it all. Really.

Always honest, and passionate about putting the customer experience front and centre to drive business and team performance, Alison will tell it how it is and what you can do to make the best of it. Usually with several innovative solutions, but always focused on the unique challenges and opportunities facing your business.

 

  1. Ask Alison – ad hoc business advice when you need it

Ideal for anyone wanting to do things differently and make positive step changes in their business performance. Common areas include:

– Opening a new practice

– Improving team performance (retention, morale, customer care delivery)

– Training telephone and consult skills

– Building practice values

– Boosting operational efficiencies

But really, anything goes. If you need help, just ask.

 

  1. Retain Alison – monthly governance and counsel at board level

Business boards require a blend of strategic thinking, operational focus, drive and risk management if they are to power strong and successful businesses. In veterinary practice, clinicians may not always have the full commercial skill set to optimally populate the board, which is where an experienced and honest external consultant can be invaluable.

 

Alison will work discreetly and confidentially with your practice at board level, attending monthly meetings and implementing change as required. A kind of non-executive director without the equity share, legal liabilities or financial interest, bringing a wide range of skills and experience. Broadly speaking, her involvement covers:

 

– Mitigating risk

– Business oversight

– Short, medium and long term planning

– Bringing structure and rigour to business processes

– Evidencing decisions

How does it work?

Over a virtual Zoom meeting, Alison will explore the issues where you need help and propose solutions to collect data, coach the team or make process changes as appropriate.

 

An experienced trainer, Alison can run interactive workshops with the team, the board of directors or simply a one-on-one coaching session. It’s about taking as much time as you need, when you need it – ‘Ask Alison’ works anytime, anyplace, anywhere in the world.

 

In order to make this service as flexible and convenient as possible, Alison’s time is booked by the hour. Simply choose the time you want from the online diary and join the Zoom call that will be scheduled for you. It’s that easy.

 

For a fixed monthly fee, Alison will attend board meetings and undertake all related preparation and follow-up work. She will also provide ongoing support and advice for the management team as required.

 

Alison’s retainer fee is £1,000 +VAT per month

(A discounted rate of £850 +VAT per month is offered for practice directors who have attended the ‘Opening your own vet practice’ workshop)

Testimonials

17 hours ago

Onswitch

Another Tuesday comes around again

Time is flying as we head to the springtime

It’s a little brighter and #Shamii had a good look about today

He likes to sit on a car and peer at you all from a height

So what is he thinking today?

#OneVetTeam
#Cats
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2 days ago

Onswitch

The start of another week

And today we are inspired by a local food company Yummy

They deliver local produce to local communities

Onswitch HQ is based in Lincolnshire and we have seen this grow over the last year

The change in shopping habits,driven by covid, has been significant

The new ways to shop and buy goods and services has been profound and for many will be their “New Normal”

So as we enter the beginning of the end of covid lockdowns ( fingers crossed) now is the time to take stock of what is now normal and everyday in our veterinary world

What have owners learnt to do?
What have practices learnt to do?
What is now normal, that was rare pre covid?
What will stay post lockdown ?

All of these questions will drive systems and organisational changes, both for teams and clients

Examples such as pre pay and upfront payment for services that are now much more common

Subscription services for home delivered meds and food now so many options for clients

Drop off care Appointments with remote communications eg apps, web-chat and video consulting, again all embraced by clients

The role of the whole team in caring for clients , home working ,outbound calls and communications

The list goes on ....

So what will you keep from the last 12 months?
What new things have you done that have made a difference?

Have a great week

#OneVetTeam
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And the link for @ISFMcats webinar https://icatcare.org/event/isfm-webinar-for-veterinary-professionals-free-access-the-kitten-opportunity/

Prepping sides for @ISFMcats session on kittens
First step is to invite them in when they call!
So first step is if they contact your practice via any means #Connect
#apps #webchat #call #offerAppointment 60% dont!
#care
#communicate
#connect

2

Done
Excellent organisation at Meres in Grantham for covid part 1
Simple
Sorted
Thankyou
#hadmyvaccine

Quite! https://twitter.com/onswitchltd/status/1364670437091930112

https://onswitch.co.uk/eschew-obfuscation-espouse-elucidation/
Blog pondering
#Communication #clarity

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Contact Us

01476 565343

info@onswitch.co.uk