Ask Alison

There aren’t many people working in the animal health sector who have the breadth and depth of experience as Onswitch’s founder, Alison Lambert.

Ask Alison

There aren’t many people working in the animal health sector who have the breadth and depth of experience as Onswitch’s founder, Alison Lambert. A qualified vet who spent years working with some of the biggest global veterinary names before founding Onswitch in 2001, Alison has seen it all. Really.

In October 2019, Onswitch’s Alison Lambert received the inaugural Veterinary Business Thought Leader Award from the Australian Veterinary Association. The award recognised her work internationally as a successful disruptor and innovator in the field of the veterinary customer experience – continually questioning, challenging and changing behaviours and attitudes for the better.“

Why do I need it?

Our ‘Ask Alison’ business consultancy service is ideal for anyone wanting to do things differently and make positive step changes in their business performance. Common topics she is asked to help with include:

  • Opening a new practice
  • Improving team performance (retention, morale, customer care delivery)
  • Training telephone and consult skills
  • Building practice values
  • Boosting operational efficiencies

But really, anything goes. If you need help, just ask.

How does it work?

Over a virtual Zoom meeting, Alison will explore the issues where you need help and propose solutions to collect data, coach the team or make process changes as appropriate. Depending on what you need, one session may be enough, or you may wish to book time each month or quarter for regular reviews.

Something of a non-executive director role, if you like.

An experienced trainer, Alison can run interactive workshops with the team, the board of directors or simply a one-on-one coaching session. It’s about taking as much time as you need, when you need it – ‘Ask Alison’ works anytime, anyplace, anywhere in the world.

What will happen?

In order to make this service as flexible and convenient as possible, Alison’s time is booked by the hour. Simply choose the time you want from the online diary and join the Zoom call that will be scheduled for you. It’s that easy.

Testimonials

16 hours ago

Onswitch

One of the Onswitch values is “Inspire”

The others are:

Collaborative
Innovative
Passionate
And
Honest

For the last 20 years we have worked to help you build a customer centred approach in Veterinary practice

Why?

Well without the human saying yes to treatment plans or giving meds or paying the bill the patient doesn’t get the outcome they need and you want

So customer centred practice matters to patient outcomes

It hasn’t been easy.
It isn’t easy.
And sometime it’s bloody hard to keep going.

When the overwhelming voices we hear from the profession have negative thoughts or views about clients and their motivations or behaviours it is tough.

We are all people.
It’s tough right now for all.

So when a surprise Bettys hamper arrives and someone says “Thankyou for the inspiration” it makes a massive difference to the end of the week

So thankyou 🙏
Thankyou for listening 🙏
Thankyou for engaging with the subject 🙏
Thankyou for pausing 🙏
Thankyou for hearing the alternative perspective 🙏

The customer experience matters as it is the enabler for the patient, flock or herd outcome

Without the people, the client, the owner, nothing happens

#CustomerExperience #Cx #TeamExperience #Tx #People #Inspire
#OneVetTeam
#Thankyou
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1 day ago

Onswitch

Ready to go
See you all soon
#bottlenecks
#OneVetTeam
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1 day ago

Onswitch

Another webinar tonight looking at those pesky bottlenecks

Practices have done amazing things to smooth the workflow and keep caring for patients

It’s been a long tiring lockdown for everyone and practice teams have been awesome

Finding time now to take a time out and look at bottlenecks is a very worthwhile use of time as we get ready for 2021

Think of it as a finding minutes and hours back
They are there to be found
A few minutes here and there
Reducing inbound calls
Taking payments at the first opportunity so stopping queuing to pay
Stopping the “Give us a ring” phrase when we can sort another way
Finding where you can smooth the flow and get time back makes a big difference
So finding your bottlenecks is a good thing to do!
#OneVetTeam
#Bottlenecks
#Cx
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Got to love a surprise @Bettys Christmas hamper
Lovely to get a wee gift and the appreciative words hit home
Thankyou #OneVetTeam #Thankyou #Appreciative

3

Words are important
Asking “How are you doing?” Or “how’s your day been?”leads to a series of chat turns helping folks talk about life
If we ask “are you ok?”the answer “I’m fine” is likely & chat flow stops
#RealTalk #ConversationAnalysis @LizStokoe thanks sharing expertise

https://onswitch.co.uk/product/opening-your-own-vet-practice/ part 2 of Open Your Own Practice today
8 fab focussed folks looking to be the boss
So important to know what thriving new sites do and why some stutter & grow too slowly
2021 dates #BalancedScoreCard #Customers #Team #OperationalEffectiveness #Finance

Open your own practice course part 1
8 folks looking to be the boss
Exciting for all of them, a range of practice types too
Such an opportunity right now
Creating a community focussed service led different practice is the way to go
Be local
Be community
Be you
#OneVetTeam

3

Really useful thread about the importance of clarity and meaning in communication
Good to read what has worked well and what was less helpful
#WordsBringConsequences
#ChooseWisely #IndieSAGE

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Contact Us

01476 565343

info@onswitch.co.uk