Ask Alison

Alison’s experience and honesty for hire – either ‘Ask Alison’ on a pay-as-you go basis, or by retaining her monthly at director level.

Ask Alison

There aren’t many people working in the animal health sector who have the breadth and depth of experience as Onswitch’s founder, Alison Lambert. A qualified vet who spent years working with some of the biggest global veterinary names before founding Onswitch in 2001, Alison has seen it all. Really.

Always honest, and passionate about putting the customer experience front and centre to drive business and team performance, Alison will tell it how it is and what you can do to make the best of it. Usually with several innovative solutions, but always focused on the unique challenges and opportunities facing your business.

 

  1. Ask Alison – ad hoc business advice when you need it

Ideal for anyone wanting to do things differently and make positive step changes in their business performance. Common areas include:

– Opening a new practice

– Improving team performance (retention, morale, customer care delivery)

– Training telephone and consult skills

– Building practice values

– Boosting operational efficiencies

But really, anything goes. If you need help, just ask.

 

  1. Retain Alison – monthly governance and counsel at board level

Business boards require a blend of strategic thinking, operational focus, drive and risk management if they are to power strong and successful businesses. In veterinary practice, clinicians may not always have the full commercial skill set to optimally populate the board, which is where an experienced and honest external consultant can be invaluable.

 

Alison will work discreetly and confidentially with your practice at board level, attending monthly meetings and implementing change as required. A kind of non-executive director without the equity share, legal liabilities or financial interest, bringing a wide range of skills and experience. Broadly speaking, her involvement covers:

 

– Mitigating risk

– Business oversight

– Short, medium and long term planning

– Bringing structure and rigour to business processes

– Evidencing decisions

How does it work?

Over a virtual Zoom meeting, Alison will explore the issues where you need help and propose solutions to collect data, coach the team or make process changes as appropriate.

 

An experienced trainer, Alison can run interactive workshops with the team, the board of directors or simply a one-on-one coaching session. It’s about taking as much time as you need, when you need it – ‘Ask Alison’ works anytime, anyplace, anywhere in the world.

 

In order to make this service as flexible and convenient as possible, Alison’s time is booked by the hour. Simply choose the time you want from the online diary and join the Zoom call that will be scheduled for you. It’s that easy.

 

For a fixed monthly fee, Alison will attend board meetings and undertake all related preparation and follow-up work. She will also provide ongoing support and advice for the management team as required.

 

Alison’s retainer fee is £1,000 +VAT per month

(A discounted rate of £850 +VAT per month is offered for practice directors who have attended the ‘Opening your own vet practice’ workshop)

Testimonials

4 hours ago

Onswitch

Hello everyone

So we took a well deserved Social media break and “Time out” over Christmas and New year a whole month without social media …

Why?

Well we all need some protected time out every now and then

To relax
To reconnect
To just do stuff with the real people who live in our real world

So TeamOnswitch are back working and chose to take a SM break and we all do feel better for it

So we thought we would start 2022 with a question

When do you protect time to learn?

The concept of “Protected Learning Time” is one that is common in most other Industries and health care settings

Protecting time to learn

Since our return we have worked with practices and teams of folks who have done just that
“Protected learning time” matters to the practice so it is made available in work time

So time at work
Protected for learning
And paid not eating into your lunch break!

And a nice abbreviation for those of a certain age #PLT

Anyway this week is our first “back in practice” training day, where we go to a practice and spend some #PLT with a team

Focussed on communication in the consult moments

So when do you project your teams learning time?
And
When do you buy your first cream egg?!

onswitch.co.uk/
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1 month ago

Onswitch

The Onswitch team would like to wish you a safe and peaceful Christmas and a Happy New Year

Thankyou to all for making our working days a pleasure

See you in 2022

#OneVetTeam
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1 month ago

Onswitch

So looking ahead to 2022 ( how did that come around so quickly?)

Every year the team at HQ start with a fresh clean diary for their workspace, now at home - yes we are all digital and have tech diaries too- we just like a diary with a week to view!

Something quite special about the idea of a fresh start and a new page

Always good to reflect on the state of the old diary too- a little worn and torn and many coffee cups been sat on it!

2021 has been an intetesting year for all

We have learnt to do old things in new ways.
We have learnt many new things.

And at the heart of what we do is always the importance of the customer experience as the enabler of patient outcomes

With all the “new ways” of doing everything in life we must always remember the role of people

It’s all about people

People who are in the team caring for patients and owners

And

People who are the clients who need your care, live with the patients , and pay the bills

So this weekends pondering

Whatever 2022 brings it will always have #People at the heart of it

After all we can only achieve good patient outcomes when we work with the people who live with them

#ItsAllAboutPeople
#OneVetTeam
And if you need some help with the people “connections” then join us next year onswitch.co.uk/training-courses/
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@OnswitchLtd This piece is fantastic, thank you for sharing!

This is so important for all in the veterinary sector too
#Empathy

Great to see practices investing in our #FutureColleagues
Well done 👏
#OneVetTeam

Know this feeling?!
Phone skills session next week will help folks who are juggling
So important we review and refresh what we do and say on the phone
Move to review call volumes role of outbound calls and digital key
Join us
#OneVetTeam #Listen

https://onswitch.co.uk/product/telephone-skills-coaching-online-workshop/

No - THANK YOU - chocolates really don’t do it justice but an elephant never forgets - and we know the @NottinghamVets students get such an important, inspiring and forever memorable experience meeting and working with you! #thefuturesbright #inspireinnovateeducate https://twitter.com/OnswitchLtd/status/1462041981765529607

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Contact Us

01476 565343

info@onswitch.co.uk