Ask Alison
Alison’s experience and honesty for hire – either ‘Ask Alison’ on a pay-as-you go basis, or by retaining her monthly at director level.
ASK ALISON
There aren’t many people working in the animal health sector who have the breadth and depth of experience as Onswitch’s founder, Alison Lambert. A qualified vet who spent years working with some of the biggest global veterinary names before founding Onswitch in 2001, Alison has seen it all. Really.
Always honest, and passionate about putting the customer experience front and centre to drive business and team performance, Alison will tell it how it is and what you can do to make the best of it. Usually with several innovative solutions, but always focused on the unique challenges and opportunities facing your business.
Always honest, and passionate about putting the customer experience front and centre to drive business and team performance, Alison will tell it how it is and what you can do to make the best of it. Usually with several innovative solutions, but always focused on the unique challenges and opportunities facing your business.
- Ask Alison – ad hoc business advice when you need it
Ideal for anyone wanting to do things differently and make positive step changes in their business performance. Common areas include:
– Opening a new practice
– Improving team performance (retention, morale, customer care delivery)
– Training telephone and consult skills
– Building practice values
– Boosting operational efficiencies
But really, anything goes. If you need help, just ask. - Retain Alison – monthly governance and counsel at board level
Business boards require a blend of strategic thinking, operational focus, drive and risk management if they are to power strong and successful businesses. In veterinary practice, clinicians may not always have the full commercial skill set to optimally populate the board, which is where an experienced and honest external consultant can be invaluable.
Alison will work discreetly and confidentially with your practice at board level, attending monthly meetings and implementing change as required. A kind of non-executive director without the equity share, legal liabilities or financial interest, bringing a wide range of skills and experience. Broadly speaking, her involvement covers:
– Mitigating risk
– Business oversight
– Short, medium and long term planning
– Bringing structure and rigour to business processes
– Evidencing decisions
HOW DOES IT WORK?
Over a virtual Zoom meeting, Alison will explore the issues where you need help and propose solutions to collect data, coach the team or make process changes as appropriate.
An experienced trainer, Alison can run interactive workshops with the team, the board of directors or simply a one-on-one coaching session. It’s about taking as much time as you need, when you need it – ‘Ask Alison’ works anytime, anyplace, anywhere in the world.
In order to make this service as flexible and convenient as possible, Alison’s time is booked by the hour. Simply choose the time you want from the online diary and join the Zoom call that will be scheduled for you. It’s that easy.
For a fixed monthly fee, Alison will attend board meetings and undertake all related preparation and follow-up work. She will also provide ongoing support and advice for the management team as required.
Alison’s retainer fee is £1,000 +VAT per month
(A discounted rate of £850 +VAT per month is offered for practice directors who have attended the ‘Opening your own vet practice’ workshop)
An experienced trainer, Alison can run interactive workshops with the team, the board of directors or simply a one-on-one coaching session. It’s about taking as much time as you need, when you need it – ‘Ask Alison’ works anytime, anyplace, anywhere in the world.
In order to make this service as flexible and convenient as possible, Alison’s time is booked by the hour. Simply choose the time you want from the online diary and join the Zoom call that will be scheduled for you. It’s that easy.
For a fixed monthly fee, Alison will attend board meetings and undertake all related preparation and follow-up work. She will also provide ongoing support and advice for the management team as required.
Alison’s retainer fee is £1,000 +VAT per month
(A discounted rate of £850 +VAT per month is offered for practice directors who have attended the ‘Opening your own vet practice’ workshop)