Why should we do this?
We know that many practices struggle to map business processes, even before the pandemic hit them hard. Mapping the customer journey through a practice allows bottlenecks and issues to be identified, and targeted solutions to be put in place.
Post-Covid it’s vital that practices can see their workflows plotted clearly in order to:
- Optimise financial recovery
- Prevent burnout of the team
- Ensure safe and effective working practices
How will it work?
Onswitch will undertake extensive research with every practice chosen for the project, collecting data in three key areas:
- Telephone calls to measure how clients are advised to attend
- Web audit to ascertain provision for webchats, online registration, appointment booking, remote consults etc.
- Information gathering direct from the practice regarding processes and protocols used
What will my practice get?
Each practice will receive two bespoke customer journey maps – one showing current workflow and a second detailing how to optimise it. One of the Onswitch team will also provide a debrief to outline the bottlenecks found and our recommendations. This is available for £1,800 +VAT.
Testimonials
www.surveymonkey.co.uk/r/ISFM
Please help us help ISFM to understand what you like about their cat education programmes
So this is a short survey and will be used to help ISFM plan their support for you in different and better ways
So please take a few minutes to fill this short survey in and share with colleagues
All your feedback will really help ISFM
Thankyou and please share 🐱
#cats #OneVetTeam #Shamii
For those not familiar with how District nursing works have a read of this
An RVN working with the primary practice to care for a patient in the home
All managed under the Code of Conduct and it works.
Simple
It’s helping patients get care when their humans can’t manage for whatever reason
We need to embrace District nursing
It helps patients
It helps people
It helps communities
It helps.
#OneVetTeam
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When this happens, it's usually because the owner only shared it with a small group of people, changed who can see it or it's been deleted.So the weekend debate today all about
“Grab and go” payments now being trialled by more mainstream retailers
Reported in the iPaper today
So basically you walk in and you walk out with your goods or services
No transaction moment
No tills
No stop to pay
No wait to pay
No call back to pay
So yes you walk in and you walk out with your goods
Of course you are paying as you have self selected on the way in to pay on the way out via the magic of available tech!
So we the profession need a new story about payment
“You wouldn’t expect to go to Tesco and walk out without paying would you? “
That well known Vet team story!
So we the profession have to sort our pre pay process
Pay up front
Agree to pay
Subscribe for all care
Whatever it may be
As when customers embrace “Grab & Go” the profession will need to embrace this simplification on the customer journey too
We need to talk about payment process
Make it clearer
Simpler
More transparent
Easier
What do you think?
Have a peaceful weekend
#OneVetTeam
If you have a moment, we'd appreciate hearing your thoughts! https://twitter.com/OnswitchLtd/status/1450535452432343047
https://www.surveymonkey.co.uk/r/ISFM
We are helping @ISFMcats understand what works for folks when choosing CPD and memberships
Please fill in this short survey and share with colleagues @iCatCare
Thankyou #Cats #OneVetTeam
Just come across this and it is not OK to mock what is a very serious issue across society and in our own profession
Those who mock just do not get it.
Anonymous posting hides open debate too
Debate, discuss and learn
#OneVetTeam
@OpenRoomEvents speaking at an actual event w real people
Weird feeling
VetForumUK talk all about expecting different results when you keep doing the same stuff
So think clients & team
Things you want to be different but you keep doing same stuff
#VetForumUK #OneVetTeam