We know that many practices struggle to map business processes, even before the pandemic hit them hard. Mapping the customer journey through a practice allows bottlenecks and issues to be identified, and targeted solutions to be put in place.
It’s vital that practices can see their workflows plotted clearly in order to:
Onswitch will undertake extensive research with every practice chosen for the project, collecting data in three key areas:
Each practice will receive two bespoke customer journey maps – one showing current workflow and a second detailing how to optimise it. One of the Onswitch team will also provide a debrief to outline the bottlenecks found and our recommendations. This is available for £1,800 +VAT.