CX CONGRESS 2020

Onswitch is proud to deliver one of the most respected annual customer experience events for the veterinary sector, Cx Congress.

Full audio visual content for all sessions in every stream of previous congresses is available to view online, anytime, anyplace, anywhere.

Cx Congress

WhereYour laptop, at your own comfort!

WhoAnyone involved in delivering the customer experience – reception, nurses, managers and vets

WhyThe Customer Experience Matters

The only international CPD event focused solely on the customer experience within the veterinary sector, Cx Congress takes place every June and features renowned experts delivering sessions across four streams:

 

  • Front desk
  • Consulting
  • Leading
  • SQP / Farm

 

There is something for everyone in the team, from the front desk to the consult room, from the country store sales floor to the yard.

 

A Cx Congress 2020 pass gives you access for 12 months to view all of the 25 sessions when and how suits you; 25 hours of Cx education all in one place.

 

The Cx Collection is all of the previous events and you can view these too for 12 months when you buy the full collection – this is over 100 hours of Cx education to view for a whole year!

CONGRESS AGENDA

Full Congress Pass

£249 + VAT

Have any questions? Please don’t hestitate to get in touch and we’ll help in whatever way we can.

Testimonials

Facebook

3 days ago

Onswitch

So part of what we do every month is evaluating locations for new practices

Been doing a lot of these recently as more and more folks look at the possibility of “Opening their own practice”

When we look at a location we assess how many target audience households there are eg pet or horse owners or demand for certain farm services

And it’s usual to find there are plenty of practices serving that audience already , so any new site will need to be able to differentiate themselves or have a point of difference and a “compelling reason to change “ for the local community

So this mornings site evaluation was a surprise

For the first time, in a long time, we have a location that is underserved by practices

Eg a true gap in the market

Highly unusual
Very odd
And on closer digging the reason became clear

3 local practices in the drive time analysis have closed …. For good

So as we work with our post covid situation it’s intriguing to watch sites closing for good and where others are opening up and doing great in the same area

So fascinating times indeed

onswitch.co.uk/site-evaluation/

#OneVetTeam
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@OnswitchLtd Nor cake, which seems to be a lot of adverts' compensation of choice....

@OnswitchLtd 10 to a penny?!!! Not how you describe any future colleague. #Bedrock #respect. FYI - cake is no longer an exciting treat - most of us provide it as standard

When you see the quote:
“ you can’t get vet nurses for love nor money” maybe thats where folks have been going wrong?
It’s a job, career, a responsible role so PAY money don’t expect it done for love
It’s not about cakes & puppies
#FairPay
#OneVetTeam
#colleagues
#RVN

Just spent the evening with 3 folks who are looking to do their own thing
#OpenYourOwnPractice
2 parts a week apart
All by zoom
Private session for 3 colleagues
Key question
#Flexible #Learning #Plan
Why not be the boss?
#OneVetTeam https://onswitch.co.uk/opening-your-own-practice/

2

Exciting times well done #OpenYourOwnPractice all very possible

https://onswitch.co.uk/opening-your-own-practice/

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Contact Us

01476 565343

info@onswitch.co.uk