Onswitch is proud to deliver one of the most respected annual customer experience events for the veterinary sector, Cx Congress.

Full audio visual content for all sessions in every stream of previous congresses is available to view online, anytime, anyplace, anywhere.

Cx Congress

WhereYour laptop, at your own comfort!

WhoAnyone involved in delivering the customer experience – reception, nurses, managers and vets

WhyThe Customer Experience Matters

The only international CPD event focused solely on the customer experience within the veterinary sector, Cx Congress takes place every June and features renowned experts delivering sessions across four streams:


  • Front desk
  • Consulting
  • Leading
  • SQP / Farm


There is something for everyone in the team, from the front desk to the consult room, from the country store sales floor to the yard.


A Cx Congress 2020 pass gives you access for 12 months to view all of the 25 sessions when and how suits you; 25 hours of Cx education all in one place.


The Cx Collection is all of the previous events and you can view these too for 12 months when you buy the full collection – this is over 100 hours of Cx education to view for a whole year!


Full Congress Pass

£249 + VAT

Have any questions? Please don’t hestitate to get in touch and we’ll help in whatever way we can.



9 hours ago


Welcome to Tuesday
#Shamii cat was helping with the crossword this weekend
How come cats just know where to sit?!
So what do you think #Shamii was thinking?
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22 hours ago


This evening we spent a lovely couple of hours with some fab folks in Denmark and Norway

The “new normal” is well established at Onswitch

Remote live workshops working well and all the good stuff repurposed for the Covid era

So watch out for the “Zoom Tickets” emails and join in with the great learning that will help you polish and modify your customer experience

Plenty of fab online #CX sessions too with the CXCongress Collection to watch at your leisure, over 100 hours of awesomeness to view any time any where

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2 days ago


So as we live through a period of rapid evolution and change it is amazing to see this drone delivery option for the NHS come to life

A year ago we would be unlikely to have foreseen this as real, logical and a good plan

Today it makes sense


So as 20 years of change has already happened in 6 months now is a good time to stop and think.

What is now possible that wasn’t either needed or possible pre covid in your vet practice workflow?

What is new?
What is useful?
What needs to stop?
What next?
What behaviours are now normal?

Clients are everyday people and everyday people have learnt many new ways of accessing goods and services and communicating with providers

The veterinary profession has the opportunity to embrace these new normals and evolve rapidly too

The customer journey has changed.

What worked pre covid won’t work now as the touchpoints and workflow is different.

It brings opportunity to streamline and simplify.

So what are you embracing today that you would
Never have done 12 months ago?

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Off again with Teams this time
“Normal” is now well established
All the good stuff that we did pre covid now done remotely
This evening Scandinavia
No geography barriers
No travel
Just Time
Tomorrow Sydney early o’clock!
Wednesday Sydney
Friday Sydney
Saturday Sydney

Worth a read for all with a view on digital veterinary services @BritishVets @theRCVS
Communication & healthcare in human sector & veterinary run sector r more similar than different
The RCVS consultation process need to read this as lots of useful context in here #OneVetTeam

Love this from Blackberry Vet Clinic Meet Dillon who is helping us get mask wearing sorted
Well done Dillon
#OneVetTeam #WearAMask

Really interesting thread worth a read
Veterinary profession is juggling with the hybrid solution of some time at home,some time at practice for most roles
How to balance physical care and remote admin of care
So many options
ALL need decent PMS and telephony!

New week and an early morning start to work with colleagues in Australia
One small positive outcome from the last 6 months has been how distance is no longer such a physical barrier as nobody can travel! All about time and Zoom now
#OneVetTeam #SmallWorld

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