This workshop has two separate parts, each delivered remotely. You will need a device with good sound and a camera.
The first workshop session looks at the why and how of client communication over the telephone – both inbound and outbound calls.
Delegates then put their new skills into practice over a period of days and weeks, before returning for a second interactive online session. In this second workshop we reflect on what has worked well and refine the words and phrases we use to optimise the telephone experience.
This two-stage embedding of learning makes the 5 Steps Telephone Skills workshop powerful, memorable and unique.
Across both sessions you will learn about:
Small group, maximum of 10 delegates – interactive style workshop.