Health Plans Made Easy

Not everybody feels confident selling pet health plans to clients and as a result their benefits often go unpromoted. 

Boost Pet Health Plan Subscriptions

Not everybody feels confident selling pet health plans to clients and as a result their benefits often go unpromoted. Pet health plans are most successful when they sit comfortably within your practice’s range of services, with their many benefits clearly visible to clients. Membership levels peak when the plans speak for themselves, without the hard sell that deters both your team and your clients from discussion. This practical one-day pet health plan training course embeds the confidence and skills required to successfully communicate plans with owners at the reception desk, online and in the consult room.

Improve your teams performance!

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Find all our available training courses here!

Effective and Convenient Health Plan Training

Health plans are great for owners and their pets, as well as being very good for business. Compliance rates with routine preventative care improve when clients are members of a plan that spreads the cost of care throughout the year, providing convenience and peace of mind. Onswitch recommend that practices target a minimum of 15% of active client pet health plan membership – this training course will help everyone in your team feel more confident in discussing plan benefits with clients.

 

Topics covered in the health plan training day include:

  • Why pet health plans are good for pets and their owners
  • What pet owners want from your practice to help them take care of their pets
  • When to talk about pet health plans
  • Key messages about plans and what to say at each of the customer touch points:
    • Online
    • On the phone
    • At the reception desk
    • In the consult room
    • In practice materials

Recommending Pet Health Plans

The benefits of plans should be reiterated to owners in client conversations with receptionists, nurses and vets, although it is important that the discussion is clearly focused on providing best care for the pet alongside convenience for the client – it should never feel like a hard sell or be shoehorned awkwardly in at an inopportune time. With the right vet health plan training your team will soon be confidently and naturally sharing the advantages of membership with clients and boosting plan take up.

 

Pet health plan training takes place onboard Bertha bus, Onswitch’s custom-fitted mobile training venue. The course runs from 10am to 4pm, with a hearty lunch and all the tea and coffee you can drink included. Bertha’s schedule takes her right around the UK every three months, so there is sure to be a date and a location that suits your team. However, in the unlikely event that you can’t find a convenient session, we can even bring Bertha to your practice for a bespoke private day with your team. Course content can be tailored to meet your specific training needs and focus on the unique challenges and opportunities that exist for your practice.

 

Every course attendee on the pet health plan training day will enjoy uniquely engaging and highly interactive training delivered by experienced and enthusiastic trainers who have all worked in veterinary practice themselves.

#First4Tickets

When you buy the #First4Tickets we can bring Bertha closer to your practice when we are in your area. This makes it easier for your team to get to their CPD day, but you will have to be quick as its only the first four tickets that gets this option!

To get #First4Tickets please call 01476 565 343 and speak with Carole or Danny in the Bertha Team.

Find all our available training courses here!

Bertha Private Hire

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14 hours ago

Onswitch

And this was just great as we could see all was well
Daily updates by video
Fabulous
#Shamii
#CX
#customerexperience
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14 hours ago

Onswitch

So #Shamii has been to the vets
Picked a fight with someone a wee bit bigger than himself we think
Thankyou to Werrington Vets for looking after him
Wanted to share the #CustomerJourney as it was simple, easy and clear

1. #Shamii not well
2. Text vets saying we are coming in
3. #Shamii arrives
4. Updates via text
5. #Shamii stays overnight
First phone call Inbound from vets updating on progress
6. Update by text and agree pick up for home
7. #Invoice received via email and XS paid
8. Claims process started for a direct claim
9. #Shamii home

So in 48 hours just great effective communication
#Shamii feeing better
Great care
And only one phone call from practice to us
So for many clients this will work, it doesn’t have to be phone call dependent

So thankyou once again to the Team at Werrington Vets for looking after #Shamii

#Cx #CustomerJourney #CustomerExperience
#ReduceInboundCalls
#Communicate
#Connect
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https://onswitch.co.uk/cx-congress-2020-2/
The #CxCongress2020 is now available to view
5 streams all on line to view for the next 12 months
#Cx
#FrontDesk
#Consult
#Leader
#SQP/Farm/Equine
#DifficultCommunications.
So something for whole #OneVetTeam #Cx
Thanks to all speakers 👍

Great to see #Shamii cat feeing better this am
As a client this update along with photos is brilliant
Simple, clear, no phone calls needed this is good comms for so many
#connect me to the update
#reducetheinboundcall
Collection time sorted too
Great #CX
#shamii

Update on #Shamii cat
Good news seems a lot happier this morning
Coming home great to get pictures and video updates
Such a good way to stay #Connected
Great #CX
Great #Communication
Thanks Werrington Vets

Thanks for inviting me along! Honoured to be speaking on 'Relational leadership for customer experience and patient care' https://twitter.com/OnswitchLtd/status/1309167735486713856

It’s all fab and so important for all in the #OneVetTeam
All about the #CX
All about people and the #Tx
Great session #CxCongress2020 #CX2020 #CXCollection thankyou 👍😀

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Contact Us

01476 565343

info@onswitch.co.uk

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