Alongside our coaching work, which encourages individuals and teams to fulfil their potential every day, Onswitch inspires positive change in the field of customer experience through the conferences and speaker sessions we host and attend.

Cx Congress

is the only place where the programme, speakers and events are entirely dedicated to the unique needs of customer experience professionals working in animal health. The two-day event takes place every June, with practical content delivered by leading experts across four streams, from which attendees can ‘mix and match’ sessions to provide a bespoke CPD experience to match their individual learning objectives:


  • Front desk
  • Consulting
  • Leading
  • SQP / Farm


Click button below to buy tickets for the next event

Alison Lambert speaker sessions

Our illustrious founder is always in demand as a keynote speaker and expert in the customer experience, speaking at events and veterinary conferences around the world. A qualified vet with over thirty years’ experience in practice and business, Alison is also happy to take on consultancy projects, large or small.


If you would like to book Alison to speak at an event, or would like to discuss her availability for consultancy work, please click button below to request a call.



2 days ago


Well #Shamii cat has had a turbulent week!
Picking a fight and losing it to something or someone much bigger
So the practice advice was to keep the bandage on for 2-3 days ..........
Well that didnt quite happen 😂
What do you think #Shamii is saying today?
#cats #Shamii
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3 days ago


Dragons Den feedback for the Nottingham #FutureColleagues

There are always key themes and this year they were as follows:

1. It’s all about the #OneVetTeam it’s not all about vets! The TEAM is RVN, Customer Care, managers and vets

2. There has to be a match between the work load and the team to do it ! Need the people to do the work. More people are needed so you don’t burn folks out

3. Have a focus. Have a purpose. Why would folks choose you? What is the compelling reason to change to you ?

3. You cannot build a business with a plan to reduce your client numbers over time ! Attrition happens people and patients die, move away, and change vets - so you need NEW ones to keep the data live and sustainable

4. It’s all about capacity How many folks are you actually seeing an hour per vet? If you want to do 30 minute appointment you have to charge more than a 12 minute one

5. People choose a practice because it is
1. Local
2. Recommended by friends & family
3. Recommended by Key opinion leaders
4. Convenient eg accessible
5. ... cost

So that’s the feedback to the Den today 👍

Fab folks
Great day
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3 days ago


Dragons Den today
Nottingham Vets great day working with #FutureColleagues all about what makes a Vet Practice tick
All over Teams this year is a little different
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Really interesting to follow other sectors and how they are helping their communities with the COVId ways of working
This is a really simple clear image and may well help many in the Veterinary sector

#CXCongress2020 is great and such a good mix of folks from all over the Veterinary world
#OneVetTeam #Cx

And the Dragons Den
#FutureColleagues #Business @NottinghamVets @nottsvetsoc

Loving the strategy map exercise @NottinghamVets @nottsvetsoc #FutureColleagues #Business

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