Alongside our coaching work, which encourages individuals and teams to fulfil their potential every day, Onswitch inspires positive change in the field of customer experience through the conferences and speaker sessions we host and attend.

Cx Congress

is the only place where the programme, speakers and events are entirely dedicated to the unique needs of customer experience professionals working in animal health. The two-day event takes place every June, with practical content delivered by leading experts across four streams, from which attendees can ‘mix and match’ sessions to provide a bespoke CPD experience to match their individual learning objectives:


  • Front desk
  • Consulting
  • Leading
  • SQP / Farm


Click button below to buy tickets for the next event

Alison Lambert speaker sessions

Our illustrious founder is always in demand as a keynote speaker and expert in the customer experience, speaking at events and veterinary conferences around the world. A qualified vet with over thirty years’ experience in practice and business, Alison is also happy to take on consultancy projects, large or small.


If you would like to book Alison to speak at an event, or would like to discuss her availability for consultancy work, please click button below to request a call.



2 days ago


Looking forward to spending time with specialists in Italy at the “Meet The Expert” Congress with Boehringer Ingelheim tomorrow morning


All about the “two customers” that a specialist has to work with to get to a great patient outcome

The referring vet and the owner

So will be great to spend time talking about these two journeys and sharing where we can polish and make them easier

So always nice to bring theatre into Vet conversations too


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2 days ago


When a big hole appears, again, outside your office HQ!

So the return of the SinkHole!

SinkHole 2

Big news in Grantham

So after a year and a half of work from home we can’t get to the office even if we wanted to!

Mysterious hole reappears

Well not that mysterious really

Water board team put a camera down

“Scope the hole”

Big, big hole

Drains collapsed

And the same issue as before

So lesson to all really don’t keep putting a sticking plaster over the underlying issue

There is a big drain issue with a big hole

New tarmac won’t work

So get to the root cause - sort the big hole

Lesson for all of us, we can plaster over the issues but “it” won’t go away

We must deal with the source or cause or in this instance the big hole!

Have a good weekend

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Not every day you can weave theatre into a veterinary lecture
Tomorrow morning will be fun
Spending time with orthopaedic,cardiology and dermatology specialists in Italy
All about the business of speciality care
#MeetTheExpert @Boehringer_AH @B_Academy_Vet #OneManTwoGuvners

Evening all
Long week
Optimism though as just booked flights to Australia for May 2022

Lovely surprise today
It’s been a crazy year for so many and every now and then a little thankyou is a great pick me up

Night shift
Technology enables learning
@YorkshireTea keeps me going!
Who knew how useful a flask would be


@OnswitchLtd What COVID has changed in my life : I can attend your talk !!! Piccolo, French brown tabby

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