When you’re managing a busy practice, routinely measuring service quality can sometimes be low down on the priority list. Yet unless you can quantify the customer experience provided by the team at every touch point of the client’s journey to and through the practice, how will you know if footfall and active client numbers are falling? And crucially, how will you find out early on what you need to do to address it?


Onswitch offer two essential and cost effective measurement tools that make it easy to monitor and improve client and patient outcomes. With robust, accurate and rapid feedback loops in place, you can ensure that the customer experience you provide is the very best it can be, every day, no matter who is answering the phones or staffing the consult rooms.





2 days ago


Looking forward to spending time with specialists in Italy at the “Meet The Expert” Congress with Boehringer Ingelheim tomorrow morning


All about the “two customers” that a specialist has to work with to get to a great patient outcome

The referring vet and the owner

So will be great to spend time talking about these two journeys and sharing where we can polish and make them easier

So always nice to bring theatre into Vet conversations too


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2 days ago


When a big hole appears, again, outside your office HQ!

So the return of the SinkHole!

SinkHole 2

Big news in Grantham

So after a year and a half of work from home we can’t get to the office even if we wanted to!

Mysterious hole reappears

Well not that mysterious really

Water board team put a camera down

“Scope the hole”

Big, big hole

Drains collapsed

And the same issue as before

So lesson to all really don’t keep putting a sticking plaster over the underlying issue

There is a big drain issue with a big hole

New tarmac won’t work

So get to the root cause - sort the big hole

Lesson for all of us, we can plaster over the issues but “it” won’t go away

We must deal with the source or cause or in this instance the big hole!

Have a good weekend

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Not every day you can weave theatre into a veterinary lecture
Tomorrow morning will be fun
Spending time with orthopaedic,cardiology and dermatology specialists in Italy
All about the business of speciality care
#MeetTheExpert @Boehringer_AH @B_Academy_Vet #OneManTwoGuvners

Evening all
Long week
Optimism though as just booked flights to Australia for May 2022

Lovely surprise today
It’s been a crazy year for so many and every now and then a little thankyou is a great pick me up

Night shift
Technology enables learning
@YorkshireTea keeps me going!
Who knew how useful a flask would be


@OnswitchLtd What COVID has changed in my life : I can attend your talk !!! Piccolo, French brown tabby

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01476 565343