Measure

When you’re managing a busy practice, routinely measuring service quality can sometimes be low down on the priority list. Yet unless you can quantify the customer experience provided by the team at every touch point of the client’s journey to and through the practice, how will you know if footfall and active client numbers are falling? And crucially, how will you find out early on what you need to do to address it?

 

Onswitch offer two essential and cost effective measurement tools that make it easy to monitor and improve client and patient outcomes. With robust, accurate and rapid feedback loops in place, you can ensure that the customer experience you provide is the very best it can be, every day, no matter who is answering the phones or staffing the consult rooms.

Call
Coaching


Consult
Coach


Testimonials

Facebook

2 days ago

Onswitch

Well #Shamii cat has had a turbulent week!
Picking a fight and losing it to something or someone much bigger
So the practice advice was to keep the bandage on for 2-3 days ..........
Well that didnt quite happen 😂
What do you think #Shamii is saying today?
#cats #Shamii
... See MoreSee Less

View on Facebook

3 days ago

Onswitch

Dragons Den feedback for the Nottingham #FutureColleagues

There are always key themes and this year they were as follows:

1. It’s all about the #OneVetTeam it’s not all about vets! The TEAM is RVN, Customer Care, managers and vets

2. There has to be a match between the work load and the team to do it ! Need the people to do the work. More people are needed so you don’t burn folks out

3. Have a focus. Have a purpose. Why would folks choose you? What is the compelling reason to change to you ?

3. You cannot build a business with a plan to reduce your client numbers over time ! Attrition happens people and patients die, move away, and change vets - so you need NEW ones to keep the data live and sustainable

4. It’s all about capacity How many folks are you actually seeing an hour per vet? If you want to do 30 minute appointment you have to charge more than a 12 minute one

5. People choose a practice because it is
1. Local
2. Recommended by friends & family
3. Recommended by Key opinion leaders
4. Convenient eg accessible
5. ... cost

So that’s the feedback to the Den today 👍

Fab folks
Great day
#FutureColleagues
... See MoreSee Less

View on Facebook

3 days ago

Onswitch

Dragons Den today
Nottingham Vets great day working with #FutureColleagues all about what makes a Vet Practice tick
All over Teams this year is a little different
#OneVetTeam
... See MoreSee Less

View on Facebook

Twitter

Really interesting to follow other sectors and how they are helping their communities with the COVId ways of working
This is a really simple clear image and may well help many in the Veterinary sector
#OneVetTeam

Thankyou
#CXCongress2020 is great and such a good mix of folks from all over the Veterinary world
#OneVetTeam #Cx

And the Dragons Den
#FutureColleagues #Business @NottinghamVets @nottsvetsoc

Loving the strategy map exercise @NottinghamVets @nottsvetsoc #FutureColleagues #Business

Load More...

Contact Us

01476 565343

info@onswitch.co.uk