MeetingCoach
If you are working with client accounts where you have to share knowledge and information in a 1-2 hour session or in a lunch and learn then you need MeetingCoach.
MeetingCoach helps you practise in a safe environment with people who will give you structured and fair feedback.
We know how valuable it is to be able to practise delivering complex technical messages and new product information before you are faced with decision makers for real.
Presenting to the Onswitch team (who all have relevant experience as vets, nurses, customer care associates, pet owners and managers) in an environment that closely reflects the real thing, is invaluable.
The Onswitch team provide a simulation environment so you can practise delivering your message to an audience made up of people just like your decision makers.
We’ll film the sessions which take place over Zoom so you can watch back at your leisure and tweak your delivery or change the content as required.
This feedback will help you focus and reflect on what went well and what you can do differently next time, as that next time is with your real clients and decision makers.
This feedback can feed into team workshops which can help you make the most of the time you have with your decision makers and clients.
Practise makes perfect, so why not practise with us?
What do I get?
- A film of your session so you can reflect
- Written feedback from each of the MeetingCoach attendees
- A senior Onswitch team member will review your recording (they will not be a delegate) and they will give you structured feedback via MP4 file
This feedback will help you focus and reflect on what went well and what you can do differently next time, as that next time is with your real clients and decision makers.
Meeting Coach sessions are costed at a per person who undergoes feedback – £750+VAT per person per hour
Next Steps
Now: Click the ‘Arrange Now’ button to let us know you would like to go ahead with Meeting Coach, how many team members for and a timeline to suit.
Soon: The Onswitch Team will be in touch to arrange appropriate dates for Meeting Coach to take place, Zoom links and PO requests.
Later: You will deliver your workshop session and the Onswitch team will provide your feedback within 2 weeks of the meeting.
Testimonials
Putting together educational resources to be delivered in practices is something of a fine art – there is limited time available and so it’s crucial to get key messages across clearly and succinctly. Through MeetingCoach, Onswitch helped our account managers develop effective coaching skills and practise delivering key points in a safe and realistic environment. The feedback we got from actual vets and nurses really was invaluable in ensuring the success of our programme, and I would recommend MeetingCoach to anyone who presents product information or delivers training to practice teams.
Kevin Whelan, Global Marketing, MSD Animal Health
Join us for our 7 Steps Consult Skills course!
This course is delivered in two parts remotely meaning you don't have to travel. Our upcoming May course is running on:
Part 1: Tuesday 3rd May 10am-12:30
Part 2: Tuesday 10th May 10am-12:30
The first workshop session looks at the why and how of client communication in the consult – why it matters and how to get it right.
In the second workshop we focus on what you need to do in order to deliver a consistently excellent customer experience in the consult, whether in person or via virtual means.
We get good patient outcomes when we work with the people who live with them.
Book your place here: onswitch.co.uk/product/7-steps-consult-coaching-skills/
#CX
Consult Coach Online Workshop - Onswitch
onswitch.co.uk
DATE 1 Part 1: Tuesday 3rd May 10am-12:30 Part 2: Tuesday 10th May 10am-12:30 DATE 2 Part 1: Thursday 7th July 10am-12:30 Part 2: Thursday 14th July 10am-12:30 DATE 3 Part 1: Wednesday 7th September 1...Have a peaceful Weekend everyone
Some lovely tulips to make you smile
#OneVetTeam
So someone had to do it….
Alison is in Marbella chairing the VetForum Europe event
She tells us it was raining but isn’t now
So the meeting is where ideas, thoughts and experiences about vet practices across Europe are shared and folks can learn and meet other colleagues who own and work in practices
Unlike most vet events there are no trade stands, so everyone does a “speed dating” chat with each other at pre booked times - very clever and as the pop up says “Trade the hard sell for a real conversation”
The opening session was from Christoffer Precht from Bain Consulting - one of the leading global consultancies for vet business
A very thought provoking overview of vet service delivery across Europe
The key message?
Well as vet groups have got bigger and bigger it’s time to focus on the customer and patient experience - very pleased to hear this👍
And more importantly -time to do the “basics brilliantly”
So as we ponder what that means to each practice, it really does mean it’s time to focus on the people who make it all happen
The clients who have patients in need
and
the team who deliver that care
Fascinating to hear the economic and operational perspective from a leading global consultant
His words “…it’s time to do better .. do the basics brilliantly .. the customer journey matters and the patient and client experience matters “
It’s all about people
Always has been…
And always will be
#OneVetTeam
Good question
Culture
Hidden curriculum
We change the world when we change what we do = need to admit we need to polish ,flex ,modify and change a few words
Need feedback loops
Few vets like feedback loops, essential for awareness raising and change
#Feedback
#ConsultCoach
Agree. That’s why I have a ruler in the consult room. https://twitter.com/OnswitchLtd/status/1522652787829616641
Measure
Monitor
Rebook
Pictures
Callipers
Rulers
See again repeat
Never “keep an eye on it”