Onswitch – 7 Steps

Tried and tested 7-step process focusing on the unique role of vets and RVNs to help enhance communication skills.

What is it?

This workshop has two separate parts, each delivered remotely. You will need a device with good sound and a camera.


The first workshop session looks at the why and how of client communication during the consult. Whether undertaken remotely or face-to-face, every consult is an opportunity to care.


Delegates then put their new skills into practice over a period of days and weeks, before returning for a second interactive online session. In this second workshop we reflect on what has worked well and refine the words and phrases we use to optimise the consult experience.


This two-stage embedding of learning makes the 7 Steps Consult Coaching Skills workshop powerful, memorable and unique.


Small group, maximum of 8 delegates as interactive style workshop.


19 hours ago


Time with #FutureColleagues today as part of the in curriculum business teaching at Nottingham Vet School

Always good to spend time with our future colleagues

Good discussions today about the post covid business structure

What stays the same?
What changes?
And what has gone for good?

So many dynamic changes right now

So sticking to the core principles helps

1. We are a people business
2. We care for people who have animals in their lives
3. So learn to “get” people ASAP

Customer centred thinking means folks connect and we can then get to good patient outcomes

We can only do the right thing for patients when we work with the people who live with

So good debate

And building up to the Dragons Den next week

Great process
Good teaching
And as a Dragon one of the best days in the diary

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4 days ago


So trip to get dog food … overwhelming choices

Waaaaaay too much pondering really but anyway ponder we did!

And spotted the Christmas advent calendars for pets

So it’s simple really, in our opinion ……

Keep Christmas in December!!

So what do you reckon?

Intriguing to see folks stocking up and buying for their pets already

Too early or ok?
Do you buy presents for your pets?

We do but in December!

Weekend debate time

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5 days ago


A different sort of day today for Alison
Spending time with the Elanco and Moredun teams talking with RAMAs all hosted by Adam Henson from Countryfile

All about how we can communicate better with our farmers
Great way to outreach

Short, sharp, snappy,focussed communication
No long winded webinars!

Panel chats and nice delegate involvement

Fascinating day ahead

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Huge thank you to Alison @OnswitchLtd and Colin @XLVetsEquine for teaching, and inspiring @NottinghamVets students today #clientoriented #values #communication #listen🩺

Always good to talk about what the people we care for actually want
We are a people business
We care for people who just happen to have animals in their lives

Excellent thread for all #OneVetTeam
One to ponder!
Vet school entry interview question for me to use next time too
Critical thinking and creative thoughts
Just what we need

Big thanks to @AdamHenson for hosting our third #A2K event for #RAMAs & #livestockvets today &to our brilliant speakers @philip_skuce, Beth Wells from @MoredunComms, Alison Lambert from @OnswitchLtd & our own Matt Colston! Another great event #A2K @AMTRA_RAMA _RAMA @OTCnewsfeed

Thankyou for the invite
Really interesting session
Panels,questions ,snappy short talks, videos, interviews, case studies
Everything that makes it so much more interesting than a webinar
Great fun #learning

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Contact Us

01476 565343