This workshop has two separate parts, each delivered remotely. You will need a device with good sound and a camera.
The first workshop session looks at the why and how of client communication during the consult. Whether undertaken remotely or face-to-face, every consult is an opportunity to care.
Delegates then put their new skills into practice over a period of days and weeks, before returning for a second interactive online session. In this second workshop we reflect on what has worked well and refine the words and phrases we use to optimise the consult experience.
This two-stage embedding of learning makes the 7 Steps Consult Coaching Skills workshop powerful, memorable and unique.
Small group, maximum of 10 delegates – interactive style workshop.