What is it?
This workshop has two separate parts, each delivered remotely. You will need a device with good sound and a camera.
The first workshop session looks at the why and how of client communication during the consult. Whether undertaken remotely or face-to-face, every consult is an opportunity to care.
Delegates then put their new skills into practice over a period of days and weeks, before returning for a second interactive online session. In this second workshop we reflect on what has worked well and refine the words and phrases we use to optimise the consult experience.
This two-stage embedding of learning makes the 7 Steps Consult Coaching Skills workshop powerful, memorable and unique.
Small group, maximum of 10 delegates – interactive style workshop.
Welcome to Tuesday
#Shamii cat was helping with the crossword this weekend
How come cats just know where to sit?!
So what do you think #Shamii was thinking?
#Shamii
#cats
#OneVetTeam
This evening we spent a lovely couple of hours with some fab folks in Denmark and Norway
The “new normal” is well established at Onswitch
Remote live workshops working well and all the good stuff repurposed for the Covid era
So watch out for the “Zoom Tickets” emails and join in with the great learning that will help you polish and modify your customer experience
Plenty of fab online #CX sessions too with the CXCongress Collection to watch at your leisure, over 100 hours of awesomeness to view any time any where
#OneVetTeam
#NewSkills
#MakeItEasier
#CX
onswitch.co.uk/training-courses/
onswitch.co.uk/cx-congress-2020-2/
www.gov.uk/government/news/space-company-takes-to-the-skies-alongside-the-nhs
So as we live through a period of rapid evolution and change it is amazing to see this drone delivery option for the NHS come to life
A year ago we would be unlikely to have foreseen this as real, logical and a good plan
Today it makes sense
Simple
Quick
Effective
Possible
Happening
So as 20 years of change has already happened in 6 months now is a good time to stop and think.
What is now possible that wasn’t either needed or possible pre covid in your vet practice workflow?
What is new?
What is useful?
What needs to stop?
What next?
What behaviours are now normal?
Clients are everyday people and everyday people have learnt many new ways of accessing goods and services and communicating with providers
The veterinary profession has the opportunity to embrace these new normals and evolve rapidly too
The customer journey has changed.
What worked pre covid won’t work now as the touchpoints and workflow is different.
It brings opportunity to streamline and simplify.
So what are you embracing today that you would
Never have done 12 months ago?
#OneVetTeam
#Change
#Workflow
#Touchpoints
#CustomerJourney
Worth a read for all with a view on digital veterinary services @BritishVets @theRCVS
Communication & healthcare in human sector & veterinary run sector r more similar than different
The RCVS consultation process need to read this as lots of useful context in here #OneVetTeam
Really interesting thread worth a read
Veterinary profession is juggling with the hybrid solution of some time at home,some time at practice for most roles
How to balance physical care and remote admin of care
So many options
ALL need decent PMS and telephony!
Thoughts?
#cx