Opening Your Own Vet Practice

Monthly remote interactive workshops provide valuable support, information and practical tools for anyone looking to open their own practice.

Opening Your Own Veterinary Practice

This programme of two interactive workshops is ideal for anyone thinking about opening, or about to open their own practice.


It will help you focus your time, money and energy where they will make the most difference, and bring your plans successfully and profitably to life.

The first workshop is about clarification, both identifying and understanding your own priorities and then determining what demand there will be for your unique services. Topics covered will include:


  • Balancing ambition and reality across work, family and life commitments
  • Business plan – how to make one and why it matters
  • Who will your customers be, and where are they?
  • What is it about your mission, values and service that will compel clients to register with you ahead of your competitors?


Delegates then have homework to complete before the second workshop – researching their target catchment in order to determine:

  • Likely client numbers and demographics
  • Strengths and weaknesses of existing competitors
  • Physical and commercial barriers and opportunities

In the second workshop we explore the remaining three aspects of the Balanced Scorecard (customers having been a focus of the first session):


  • Team – how to recruit, develop and retain the right people
  • Operational effectiveness – practical and logistical considerations for structuring your new business and setting SMART targets
  • Finance – as a lag indicator, this is deliberately considered after all other factors, as getting them right will mean the key business numbers are right

Small group, maximum of 6 delegates – interactive style workshop.

Course fee £330 + VAT.


1 month ago


Have a peaceful Weekend everyone
Some lovely tulips to make you smile
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2 months ago


So someone had to do it….

Alison is in Marbella chairing the VetForum Europe event

She tells us it was raining but isn’t now

So the meeting is where ideas, thoughts and experiences about vet practices across Europe are shared and folks can learn and meet other colleagues who own and work in practices

Unlike most vet events there are no trade stands, so everyone does a “speed dating” chat with each other at pre booked times - very clever and as the pop up says “Trade the hard sell for a real conversation”

The opening session was from Christoffer Precht from Bain Consulting - one of the leading global consultancies for vet business

A very thought provoking overview of vet service delivery across Europe

The key message?

Well as vet groups have got bigger and bigger it’s time to focus on the customer and patient experience - very pleased to hear this👍

And more importantly -time to do the “basics brilliantly”

So as we ponder what that means to each practice, it really does mean it’s time to focus on the people who make it all happen

The clients who have patients in need


the team who deliver that care

Fascinating to hear the economic and operational perspective from a leading global consultant

His words “…it’s time to do better .. do the basics brilliantly .. the customer journey matters and the patient and client experience matters “

It’s all about people
Always has been…
And always will be

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Good question
Hidden curriculum
We change the world when we change what we do = need to admit we need to polish ,flex ,modify and change a few words
Need feedback loops
Few vets like feedback loops, essential for awareness raising and change

Agree. That’s why I have a ruler in the consult room.

See again repeat
Never “keep an eye on it”

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01476 565343