Opening Your Own Veterinary Practice
This programme of two interactive workshops is ideal for anyone thinking about opening, or about to open their own practice.
It will help you focus your time, money and energy where they will make the most difference, and bring your plans successfully and profitably to life.
The first workshop is about clarification, both identifying and understanding your own priorities and then determining what demand there will be for your unique services. Topics covered will include:
- Balancing ambition and reality across work, family and life commitments
- Business plan – how to make one and why it matters
- Who will your customers be, and where are they?
- What is it about your mission, values and service that will compel clients to register with you ahead of your competitors?
Delegates then have homework to complete before the second workshop – researching their target catchment in order to determine:
- Likely client numbers and demographics
- Strengths and weaknesses of existing competitors
- Physical and commercial barriers and opportunities
In the second workshop we explore the remaining three aspects of the Balanced Scorecard (customers having been a focus of the first session):
- Team – how to recruit, develop and retain the right people
- Operational effectiveness – practical and logistical considerations for structuring your new business and setting SMART targets
- Finance – as a lag indicator, this is deliberately considered after all other factors, as getting them right will mean the key business numbers are right
Small group, maximum of 6 delegates – interactive style workshop.
Course fee £330 + VAT.
Join us for our 7 Steps Consult Skills course!
This course is delivered in two parts remotely meaning you don't have to travel. Our upcoming May course is running on:
Part 1: Tuesday 3rd May 10am-12:30
Part 2: Tuesday 10th May 10am-12:30
The first workshop session looks at the why and how of client communication in the consult – why it matters and how to get it right.
In the second workshop we focus on what you need to do in order to deliver a consistently excellent customer experience in the consult, whether in person or via virtual means.
We get good patient outcomes when we work with the people who live with them.
Book your place here: onswitch.co.uk/product/7-steps-consult-coaching-skills/
#CX
Consult Coach Online Workshop - Onswitch
onswitch.co.uk
DATE 1 Part 1: Tuesday 3rd May 10am-12:30 Part 2: Tuesday 10th May 10am-12:30 DATE 2 Part 1: Thursday 7th July 10am-12:30 Part 2: Thursday 14th July 10am-12:30 DATE 3 Part 1: Wednesday 7th September 1...Have a peaceful Weekend everyone
Some lovely tulips to make you smile
#OneVetTeam
So someone had to do it….
Alison is in Marbella chairing the VetForum Europe event
She tells us it was raining but isn’t now
So the meeting is where ideas, thoughts and experiences about vet practices across Europe are shared and folks can learn and meet other colleagues who own and work in practices
Unlike most vet events there are no trade stands, so everyone does a “speed dating” chat with each other at pre booked times - very clever and as the pop up says “Trade the hard sell for a real conversation”
The opening session was from Christoffer Precht from Bain Consulting - one of the leading global consultancies for vet business
A very thought provoking overview of vet service delivery across Europe
The key message?
Well as vet groups have got bigger and bigger it’s time to focus on the customer and patient experience - very pleased to hear this👍
And more importantly -time to do the “basics brilliantly”
So as we ponder what that means to each practice, it really does mean it’s time to focus on the people who make it all happen
The clients who have patients in need
and
the team who deliver that care
Fascinating to hear the economic and operational perspective from a leading global consultant
His words “…it’s time to do better .. do the basics brilliantly .. the customer journey matters and the patient and client experience matters “
It’s all about people
Always has been…
And always will be
#OneVetTeam
Good question
Culture
Hidden curriculum
We change the world when we change what we do = need to admit we need to polish ,flex ,modify and change a few words
Need feedback loops
Few vets like feedback loops, essential for awareness raising and change
#Feedback
#ConsultCoach
Agree. That’s why I have a ruler in the consult room. https://twitter.com/OnswitchLtd/status/1522652787829616641
Measure
Monitor
Rebook
Pictures
Callipers
Rulers
See again repeat
Never “keep an eye on it”