There will be two parts to the workshop, the first session will cover the importance of customer journey mapping and what it is and how it helps you manage the predictable events in practice more effectively. At the end of the first session the delegates will be given homework to map one process in the practice. In session two the delegates will review the mapping they have done and refine it, we will then map the key predictable processes for first contact, first call and first consult. At the end of the session the practice will be able to use these new skills to review other aspects of the practice.
Small group, maximum of 10 delegates – interactive style workshop. This course can also be delivered as a Private Hire, please call the Onswitch team on 01476 565 343 for availability.
Part 2: 22nd July 2020, Part 2: 8th July 2020