Cx Audit


Your detailed Cx audit report sets out findings for each of the three key stages of the customer journey.


We’ll also make a series of recommendations, with focus placed on short, medium and longer term actions required.


As part of the review we will call you and your team (and record the conversations) to provide appropriate recommendations. Please note approval is required to do this – see Call Coaching terms for this.

  • Find you. We look at google presence, measure your website against standard parameters, assess your social media usage
  • Call you. Onswitch Index calls are made to you and three competitors, rating every aspect of your telephone customer care against national averages and local practices
  • Talk about you. We collect online reviews from google and social media, assessing your team’s engagement and interaction levels against recommended best practice