Cx Congress Collection

£120.00

  • Over 100 Hours CPD
  • Non clinical content suitable for the front desk team, managers and leaders, SQP’s (worth 20 AMTRA SQP points) and the consulting team
  • Content from 2015-2019 Cx Congress’
  • Topics include:

– Marketing: Online Webchat, How The User Experience Affects Cx, Why Emails Matter, The Online Cx

– Money: Fixed Pricing Strategies, Making Money Conversations Go Well

– The Customer Experience: Getting the PSS Customer Service Award, Small Changes That Make a BIG Difference, Using Rapport, Cx For Cat Owners,

Team Management: Making Culture a Part of Your Cx, Welcoming and Training New Reception Team Members, Managing a Mobile Team, Understanding Different Types Of People

Euthanasia Experience: The Final Consult, Caregiver Burden, Mapping the Euthanasia Experience

The Consult Experience: For Elderly Clients, Making a Consult Memorable, Making the Most of Nurse Consults, Providng a Great Dental Experience, The Consult Experience For The Blind Community

Equine Care: Maintaining A Great Experience When The Horse Is Hospitalised, Understanding Horse Owners, Cx For Horse Owners On The Phone

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