The Onswitch TeamTrack survey contains four elements:
1. Twelve questions inspired by the Gallup Q12 survey, used across the world in businesses large and small. The wording and order of the twelve questions have been crafted to return the most accurate measurement of employee engagement, and ensure data is always robust and comparable over time
2. Three words. We ask the team to give us three words that best describe how they feel about how the practice cares for clients and patients, how it approaches medicine, and how they would describe the workplace to friends and professional colleagues. Using their own language allows team members to honestly describe the practice, and word clouds are created by bringing together everyone’s answers visually. Representing all the three words given proportionately in size according to the frequency of mentions allows key themes to stand out
3. Start / Stop, Do more / Do less. Team members are asked a number of questions about what they would change about the practice, collecting detailed suggestions but also highlighting where there are common threads mentioned by many. This makes it easier for managers and team leaders to prioritise actions
4. TX Score. The Team Experience Score, TX Score, is inspired by the internationally recognised tool NPS. This process works by asking people how likely they are to recommend their workplace as a great place to work to their professional colleagues. They allocate a score on a 0 to 10 scale with promoters score 9 or 10 and would actively recommend, whilst detractors score between 0 and 6 and would definitely not recommend. Passives who score 7 or 8 are discounted and the percentage of detractors is subtracted from the percentage of promoters, to give a final TX rating. The latest national average TX rating. The latest national average NPS rating for UK veterinary practice is -6.
From this we provide you with a report with your teams’ findings along with recommendations of what to do NOW, SOON and LATER to improve your Team Experience (TX) and work towards a strong employer brand.