What is it?


A unique monthly report charting performance in all the key elements of telephone customer care over time

What will I get?


Six clear and concise charts and MP3 recordings of all calls made to your practice, ideal for use in coaching sessions and appraisals

Why do I need it?


The Index quantifies the telephone customer experience provided by your team – crucially important in attracting and retaining clients. If improvements are needed, you’ll know where to focus

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