Telephone Skills – 5 Steps

A tried and tested 5-step process to help practices deliver an excellent customer experience over the telephone.

What is it?

This workshop has two separate parts, each delivered remotely. You will need a device with good sound and a camera.

The first workshop session looks at the why and how of client communication over the telephone – both inbound and outbound calls.

Delegates then put their new skills into practice over a period of days and weeks, before returning for a second interactive online session. In this second workshop we reflect on what has worked well and refine the words and phrases we use to optimise the telephone experience.

 

This two-stage embedding of learning makes the 5 Steps Telephone Skills workshop powerful, memorable and unique.

 

Across both sessions you will learn about:

  • The importance of the phone in the customer journey
  • The ‘Opportunity to care’
  • Improving price checker call conversion
  • Improving phone customer care
  • Making more appointments
  • Becoming the best in your town at winning new clients

Small group, maximum of 10 delegates – interactive style workshop.

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3 days ago

Onswitch

So part of what we do every month is evaluating locations for new practices

Been doing a lot of these recently as more and more folks look at the possibility of “Opening their own practice”

When we look at a location we assess how many target audience households there are eg pet or horse owners or demand for certain farm services

And it’s usual to find there are plenty of practices serving that audience already , so any new site will need to be able to differentiate themselves or have a point of difference and a “compelling reason to change “ for the local community

So this mornings site evaluation was a surprise

For the first time, in a long time, we have a location that is underserved by practices

Eg a true gap in the market

Highly unusual
Very odd
And on closer digging the reason became clear

3 local practices in the drive time analysis have closed …. For good

So as we work with our post covid situation it’s intriguing to watch sites closing for good and where others are opening up and doing great in the same area

So fascinating times indeed

onswitch.co.uk/site-evaluation/

#OneVetTeam
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@OnswitchLtd Nor cake, which seems to be a lot of adverts' compensation of choice....

@OnswitchLtd 10 to a penny?!!! Not how you describe any future colleague. #Bedrock #respect. FYI - cake is no longer an exciting treat - most of us provide it as standard

When you see the quote:
“ you can’t get vet nurses for love nor money” maybe thats where folks have been going wrong?
It’s a job, career, a responsible role so PAY money don’t expect it done for love
It’s not about cakes & puppies
#FairPay
#OneVetTeam
#colleagues
#RVN

Just spent the evening with 3 folks who are looking to do their own thing
#OpenYourOwnPractice
2 parts a week apart
All by zoom
Private session for 3 colleagues
Key question
#Flexible #Learning #Plan
Why not be the boss?
#OneVetTeam https://onswitch.co.uk/opening-your-own-practice/

2

Exciting times well done #OpenYourOwnPractice all very possible

https://onswitch.co.uk/opening-your-own-practice/

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Contact Us

01476 565343

info@onswitch.co.uk