TownTrack

If you’re keen to hear how clients experience your practice over the phone, and crucially, see how it compares locally to your competitors, Onswitch’s one-off telephone research report is just what you need.

TownTrack

If you’re keen to hear how clients experience your practice over the phone, and crucially, see how it compares to your key competitors, Onswitch’s one-off telephone research report is just what you need.

 

You’ll receive a whole host of data that you can use to coach your team and set performance benchmarks against. If you’re not already excelling, this invaluable insight will help you become the best in town for telephone customer care.

Just £450 +VAT gets you all this:

 

  • Four calls to your practice, scored and reported against standard key parameters from the Onswitch Index programme
  • Recordings of your calls, to use for training purposes
  • Four calls to each of three local competitors, scored and reported as above (but not recorded). You can choose which competitors we call, or let us select them
  • Price check data for each of the three competitor practices, for a range of common procedures including
      • Cat: booster, kitten vaccines, spay and castrate
      • Dog: booster, puppy vaccines, spay and castrate (for medium dog)
Badges

Providing an excellent telephone experience benefits everyone – it bonds clients to the practice through trust, boosts motivation and efficiency levels for your team and improves patient outcomes through better attendance levels.

 

It’s good for business too – by following a proven process such as the 5 Steps, small animal practices can expect to see around 40% of incoming calls converted into paid appointments, and up to 70% in equine practice.

Testimonials

Facebook

1 month ago

Onswitch

Have a peaceful Weekend everyone
Some lovely tulips to make you smile
#OneVetTeam
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2 months ago

Onswitch

So someone had to do it….

Alison is in Marbella chairing the VetForum Europe event

She tells us it was raining but isn’t now

So the meeting is where ideas, thoughts and experiences about vet practices across Europe are shared and folks can learn and meet other colleagues who own and work in practices

Unlike most vet events there are no trade stands, so everyone does a “speed dating” chat with each other at pre booked times - very clever and as the pop up says “Trade the hard sell for a real conversation”

The opening session was from Christoffer Precht from Bain Consulting - one of the leading global consultancies for vet business

A very thought provoking overview of vet service delivery across Europe

The key message?

Well as vet groups have got bigger and bigger it’s time to focus on the customer and patient experience - very pleased to hear this👍

And more importantly -time to do the “basics brilliantly”

So as we ponder what that means to each practice, it really does mean it’s time to focus on the people who make it all happen

The clients who have patients in need

and

the team who deliver that care

Fascinating to hear the economic and operational perspective from a leading global consultant

His words “…it’s time to do better .. do the basics brilliantly .. the customer journey matters and the patient and client experience matters “

It’s all about people
Always has been…
And always will be

#OneVetTeam
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Twitter

Good question
Culture
Hidden curriculum
We change the world when we change what we do = need to admit we need to polish ,flex ,modify and change a few words
Need feedback loops
Few vets like feedback loops, essential for awareness raising and change
#Feedback
#ConsultCoach

Agree. That’s why I have a ruler in the consult room. https://twitter.com/OnswitchLtd/status/1522652787829616641

Measure
Monitor
Rebook
Pictures
Callipers
Rulers
See again repeat
Never “keep an eye on it”

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Contact Us

01476 565343

info@onswitch.co.uk