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Testimonials
Well #Shamii cat has had a turbulent week!
Picking a fight and losing it to something or someone much bigger
So the practice advice was to keep the bandage on for 2-3 days ..........
Well that didnt quite happen 😂
What do you think #Shamii is saying today?
#cats #Shamii
Dragons Den feedback for the Nottingham #FutureColleagues
There are always key themes and this year they were as follows:
1. It’s all about the #OneVetTeam it’s not all about vets! The TEAM is RVN, Customer Care, managers and vets
2. There has to be a match between the work load and the team to do it ! Need the people to do the work. More people are needed so you don’t burn folks out
3. Have a focus. Have a purpose. Why would folks choose you? What is the compelling reason to change to you ?
3. You cannot build a business with a plan to reduce your client numbers over time ! Attrition happens people and patients die, move away, and change vets - so you need NEW ones to keep the data live and sustainable
4. It’s all about capacity How many folks are you actually seeing an hour per vet? If you want to do 30 minute appointment you have to charge more than a 12 minute one
5. People choose a practice because it is
1. Local
2. Recommended by friends & family
3. Recommended by Key opinion leaders
4. Convenient eg accessible
5. ... cost
So that’s the feedback to the Den today 👍
Fab folks
Great day
#FutureColleagues
Dragons Den today
Nottingham Vets great day working with #FutureColleagues all about what makes a Vet Practice tick
All over Teams this year is a little different
#OneVetTeam
Really interesting to follow other sectors and how they are helping their communities with the COVId ways of working
This is a really simple clear image and may well help many in the Veterinary sector
#OneVetTeam
Thankyou
#CXCongress2020 is great and such a good mix of folks from all over the Veterinary world
#OneVetTeam #Cx