Inspiring and facilitating our clients to make positive changes to their customer experience
We generally limit online workshops to eight participants (or less for Open Your Own Practice), so that we can get to know everyone and ensure all needs are met. This also means that everyone gets a chance to participate and gets the most out of discussions and tasks.
Where we run bespoke face-to-face training sessions, we recommend a group size of 10 delegates.
Yes, we issue CPD accreditation certificates for all our courses. Certificates for e-learning courses can be downloaded after the event, certificates for ticketed events and in-person courses will be shared via email after attending the course.
One week before the date of your course we will send all the information out via email. This will include a link to the Zoom session and any worksheets or necessary pre-work.
Of course! Please contact any member of the team and we’ll arrange this for you. Our usual terms and conditions apply.
We aim to be flexible and provide a range of options. You can pay online at the time of booking, or we can send a payment link or invoice you so that payment can be made via BACS. If you are having a
MRS is the Market Research Society, the world’s leading research association, of which Onswitch are members.
MSPA is the Mystery Shopping Providers’ Association. As members, Onswitch always follow their code of conduct, ensuring the highest standards for our Call Coaching programmes.
Rest assured we can almost certainly help! Much of our work is in the form of bespoke projects and services, so please contact us to discuss your objectives and we will recommend a plan. We work with businesses and clients in the veterinary sector, as well as in the fields of animal healthcare and pet care. Large or small, international corporation or sole trader, we can help.
Yes, of course. We often work on confidential projects for clients across the animal health sector.
No. Onswitch is an independent company, established in 2001. We do not have a veterinary practice, although many of our core team have worked in the profession as vets, nurses or practice managers. We work with veterinary businesses of all sizes, in all kinds of places.
No. We’re proud that much of our work comes from personal recommendation or repeat business from previous clients. However, we do not profit in any way from recommendation, nor are we affiliated to any trade body, industry organisation or company. When we recommend a course of action, it’s only ever because the evidence and / or our experience support it.
Once you have given us the go-ahead to get started on a research project we get to work straightaway. Lead times depend on the scale of the project, and we will give you an estimate of likely timings upfront. However, we will not share the results with you until payment in full has been received.
Absolutely! Simply tell us what you want to know, and we’ll do the rest.
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