Employee Surveys & Analysis

A TeamTrack survey evidences how your team are feeling

A TeamTrack survey evidences how your team are feeling, allowing you to take action against any developing issues, measuring veterinary team wellbeing and keeping everyone motivated and engaged.

Less than 30 team members

£1,000 + VAT£1,000 + VATAdd to basket

30+ team members

£1,500 + VAT£1,500 + VATAdd to basket

Contact us to discuss your requirements

What is Team Track?

Understanding why team members wish to join you and want to leave you is the biggest single priority for a veterinary practice today. For this reason, team engagement and understanding the reality of the team experience is an essential Key Performance Indicator for every practice.

Onswitch’s TeamTrack survey collects detailed anonymised feedback from your team, highlighting issues and opportunities and measuring veterinary team wellbeing and communication. Undertaking a team survey, sharing the results and involving everyone in shaping solutions shows everyone that their views matter, driving up engagement and improving retention.

How does it work?

You will be sent a link to share with your team for the TeamTrack survey hosted online. We recommend that the link is kept open for three weeks. Each TeamTrack survey contains four elements:

Twelve questions inspired by the Gallup Q12 survey. The wording and order of the twelve questions return the most accurate measurement of employee engagement, and ensure data is always robust and comparable over time.
Three words. We ask the team to give us three words that best describe how they feel about how the practice cares for clients and patients, how it approaches medicine, and how they would describe the workplace to friends and professional colleagues.
Start / Stop, Do more / Do less. Team members are asked a number of questions about what they would change about the practice, collecting detailed suggestions but also highlighting where there are common threads mentioned by many. This makes it easier for managers and team leaders to prioritise actions.
TX Score. The Team Experience Score, is based on the internationally recognised Net Promoter Score. The team are asked how likely they are to recommend their workplace as a great place to work to their professional colleagues, producing a final percentage TX score that can be tracked over time and compared against national data.

What do I get?

Once the survey link has been closed, we analyse all the feedback and summarise resulting recommendations into actions to be taken Now, Soon and Later. Your comprehensive report, evidencing veterinary team wellbeing, is with you within two weeks. Its findings and recommendations will improve your Team Experience (TX) and help you work towards creating a strong employer brand.

We recommend that team surveys are undertaken every 6-9 months.

We can also help with...

Veterinary business consultancy and support

When you need a fresh pair of eyes and an experienced head to help refocus your priorities, Onswitch’s highly experienced team of veterinary business specialists is here for you.

Find out more

Business health check

Just as you recommend regular health checks for the patients in your care, your business benefits from a periodic review of people and processes in order to stay efficient and focused on delivering an excellent customer experience.

Find out more

HEAR FROM OUR CUSTOMERS

“Just wanted to say a massive thank you for the course - eye opening and so interesting, it has changed the way I think and will handle calls forever”
Camilla ChurchVet and Business Owner, Perth Equine Vets

“Onswitch have been transformative for the structure and management of our practice. We have used them since about 6 months after we opened and we have gone from chaotic disorganised mayhem to chaotic organised mayhem. Exactly the way we like it! Always helpful, always there, they have allowed our business to grow and thrive in a vision that still remains 'us'”
Carly DayVet and Business Owner, Bury St Edmunds Veterinary Centre

“We requested a Business Health Check as we had experienced rather rapid growth at the practice and felt we were losing some direction. Having an outside view of the business have us an honest and real account of where we were, what needed to be done to achieve what we wanted and a framework to support this. We have made inroads into starting processes to improve our ways of working and are enjoying seeing the impact these ongoing developments are already having for our team and our patients. ”
Lucy ButlerAldgate Veterinary Practice

“Onswitch's price checker provided us with some really valuable insights into our competitors and ensured that we were pricing our common procedures competitively. It was really good value and saved us a lot of leg work!”
Ellie LeeBusiness Owner, Manchester Cat Clinic

“We've used the Consult Coach program for a number of years, and find it particularly effective with our early career veterinarians. While filming consultations can be daunting, we find the feedback process is ultimately rewarding and drives positive change. The 7 Steps process gives a clear framework for effective consultations and the personalised feedback helps them improve and gain confidence as well as get better outcomes for clients, pets and their clinics.”
Lindsay EvansGreencross Vets, Veterinary Learning and Development Manager

“Alison's advice has been invaluable both before and after opening our independent small animal practice and helped the practice to thrive. Her wide ranging experience at a national and international level and pragmatic approach are brilliant to give an outside perspective.”
Emily Knight, Business Owner, Wight Vets

“The New Practice Viability Study offered by Onswitch was immensely helpful in starting our new business on solid foundation. Not only did it help me carefully choose our premises but it also opened my eyes to various factors that had never been brought to my attention before. Sophie C and Alison were incredible supportive throughout the entire premises journey and were always available to answer all my questions. I would highly recommend Onswitch's viability study!”
Wojciech WoszczynskiBusiness Owner, Bluebell Veterinary Surgery