Monthly Support Plan

Experienced, reliable and honest business support

Supporting managers and leaders in developing good practice: measuring progress against Key Performance Indicators, reviewing success and upskilling the team to build a strong and sustainable business.

£1,000 + VAT£1,000 + VATAdd to basket

(Discounted to £850 +VAT if you attended an Open Your Own Practice workshop)

Contact us to discuss your requirements

What is a monthly support plan?

Managing your own business can be challenging and time consuming, especially if you also have clinical responsibilities. Whether you’re new to leadership, or have run your own business for years, there’s great value in having an impartial third party look over your processes and review performance. It’s easy to do things as you’ve always done them, when a review of your practice data may well highlight the need for different ways of working.

Onswitch’s monthly support plan gives you an experienced business buddy you can trust, who’s always on hand to give you honest and unbiased advice.

How does it work?

When you sign up for a monthly support plan, you’ll be allocated one of the Onswitch team as your main contact. This consistency allows you to build a strong working relationship together, so you’ll always know that our advice and recommendations are based genuinely on what’s best for your team and your business.

Each month we’ll meet with you via Zoom, for a fully minuted, board-style consultancy meeting. You can set the agenda when you have specific issues to address, or we can agree a programme of priorities to work through over time. The monthly support plan process is designed to be fully flexible – you decide how you want it to work.

What do I get?

A monthly support plan gives you regular and unlimited support and advice via WhatsApp from the Onswitch team, alongside a whole host of bespoke customer experience research for your practice:

Monthly Telephone performance reporting
Monthly Competitor call reporting
Team Track survey every six months
Key Opinion Leader research annually

In our monthly meetings we’ll review the telephone customer experience provided by your team, recommending any changes to processes or training that may help improve things further. We can review financial data, recruitment challenges, practice communications, long-term strategies – whatever you feel you need support with in order to strengthen your business and ensure sustainability.

We can also help with...

Veterinary business consultancy and support

When you need a fresh pair of eyes and an experienced head to help refocus your priorities, Onswitch’s highly experienced team of veterinary business specialists is here for you.

Find out more

Business health check

Just as you recommend regular health checks for the patients in your care, your business benefits from a periodic review of people and processes to stay efficient and focused on delivering an excellent customer experience.

Find out more

HEAR FROM OUR CUSTOMERS

“Just wanted to say a massive thank you for the course - eye opening and so interesting, it has changed the way I think and will handle calls forever”
Camilla ChurchVet and Business Owner, Perth Equine Vets

“Onswitch have been transformative for the structure and management of our practice. We have used them since about 6 months after we opened and we have gone from chaotic disorganised mayhem to chaotic organised mayhem. Exactly the way we like it! Always helpful, always there, they have allowed our business to grow and thrive in a vision that still remains 'us'”
Carly DayVet and Business Owner, Bury St Edmunds Veterinary Centre

“We requested a Business Health Check as we had experienced rather rapid growth at the practice and felt we were losing some direction. Having an outside view of the business have us an honest and real account of where we were, what needed to be done to achieve what we wanted and a framework to support this. We have made inroads into starting processes to improve our ways of working and are enjoying seeing the impact these ongoing developments are already having for our team and our patients. ”
Lucy ButlerAldgate Veterinary Practice

“Onswitch's price checker provided us with some really valuable insights into our competitors and ensured that we were pricing our common procedures competitively. It was really good value and saved us a lot of leg work!”
Ellie LeeBusiness Owner, Manchester Cat Clinic

“We've used the Consult Coach program for a number of years, and find it particularly effective with our early career veterinarians. While filming consultations can be daunting, we find the feedback process is ultimately rewarding and drives positive change. The 7 Steps process gives a clear framework for effective consultations and the personalised feedback helps them improve and gain confidence as well as get better outcomes for clients, pets and their clinics.”
Lindsay EvansGreencross Vets, Veterinary Learning and Development Manager

“Alison's advice has been invaluable both before and after opening our independent small animal practice and helped the practice to thrive. Her wide ranging experience at a national and international level and pragmatic approach are brilliant to give an outside perspective.”
Emily Knight, Business Owner, Wight Vets

“The New Practice Viability Study offered by Onswitch was immensely helpful in starting our new business on solid foundation. Not only did it help me carefully choose our premises but it also opened my eyes to various factors that had never been brought to my attention before. Sophie C and Alison were incredible supportive throughout the entire premises journey and were always available to answer all my questions. I would highly recommend Onswitch's viability study!”
Wojciech WoszczynskiBusiness Owner, Bluebell Veterinary Surgery