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Graduate Consultation Skills

Helping newly qualified vets grow their confidence in structuring consults effectively and building rapport with clients. Sharing top tips and techniques to get your veterinary career off to the best start.

£330 + VAT

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Description

What does this course cover?

This interactive workshop is delivered via Zoom in two parts (two weeks a part), so you will need a device with good sound and a camera. It’s suitable for all recent grads and newly-qualified vets in their first year in practice. There will be a maximum of 8 delegates, and you’ll receive five hours of CPD credits.

Our graduate 7 Steps Consult Skills is designed to cover everything you need to know about communicating clearly, confidently and effectively with clients as a new grad. In the sessions you will:

  • Learn how to structure your consults using the 7 Steps
  • Acquire practical skills to help you avoid and defuse difficult situations
  • Gain an invaluable understanding of how pet and horse owners think and behave
  • Learn how to flex your communications to suit different personalities and contexts

Patients only achieve the best outcomes when we work closely with the people who care for them. That requires us to quickly develop a rapport with clients so that they trust us, and follow our recommendations. It’s not difficult, but when you’re doing it twenty times a day, it’s important to get right early on. Our Graduate 7 Steps Consult Skills will do just that, quickly building your confidence and competence to set you up perfectly for a successful and enjoyable career.

HEAR FROM OUR CUSTOMERS

“Just wanted to say a massive thank you for the course - eye opening and so interesting, it has changed the way I think and will handle calls forever”

Camilla ChurchVet and Business Owner, Perth Equine Vets

“Onswitch have been transformative for the structure and management of our practice. We have used them since about 6 months after we opened and we have gone from chaotic disorganised mayhem to chaotic organised mayhem. Exactly the way we like it! Always helpful, always there, they have allowed our business to grow and thrive in a vision that still remains 'us'”

Carly DayVet and Business Owner, Bury St Edmunds Veterinary Centre

“We requested a Business Health Check as we had experienced rather rapid growth at the practice and felt we were losing some direction. Having an outside view of the business have us an honest and real account of where we were, what needed to be done to achieve what we wanted and a framework to support this. We have made inroads into starting processes to improve our ways of working and are enjoying seeing the impact these ongoing developments are already having for our team and our patients. ”

Lucy ButlerAldgate Veterinary Practice

“Onswitch's price checker provided us with some really valuable insights into our competitors and ensured that we were pricing our common procedures competitively. It was really good value and saved us a lot of leg work!”

Ellie LeeBusiness Owner, Manchester Cat Clinic

“We've used the Consult Coach program for a number of years, and find it particularly effective with our early career veterinarians. While filming consultations can be daunting, we find the feedback process is ultimately rewarding and drives positive change. The 7 Steps process gives a clear framework for effective consultations and the personalised feedback helps them improve and gain confidence as well as get better outcomes for clients, pets and their clinics.”

Lindsay EvansGreencross Vets, Veterinary Learning and Development Manager

“Alison's advice has been invaluable both before and after opening our independent small animal practice and helped the practice to thrive. Her wide ranging experience at a national and international level and pragmatic approach are brilliant to give an outside perspective.”

Emily Knight, Business Owner, Wight Vets

“The New Practice Viability Study offered by Onswitch was immensely helpful in starting our new business on solid foundation. Not only did it help me carefully choose our premises but it also opened my eyes to various factors that had never been brought to my attention before. Sophie C and Alison were incredible supportive throughout the entire premises journey and were always available to answer all my questions. I would highly recommend Onswitch's viability study!”

Wojciech WoszczynskiBusiness Owner, Bluebell Veterinary Surgery

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