Our telephone mystery shopping service enables veterinary receptionists to refine their communication skills and provide a consistently exceptional client experience over the phone.
Coaching
Onswitch provide a range of coaching and personal development services to boost both confidence and competence and build strong teams.
At Onswitch we believe that what gets measured gets better. It’s all too easy to assume that everything is running just fine, but underlying trends and subtle shifts in behaviours can often get missed. Only when you measure telephone customer care each month, regularly review communication effectiveness in the consult room and truly understand what drives colleagues will your business thrive.
Our coaching improves performance and potential. Whether you need regular reporting or a one-off session to help you prepare for a crucial meeting or interview, we can help.
You can find out more about each of our coaching tools and set up the support you need, by clicking through to the relevant page:
Consultation Performance
Consultation Performance is a distinctive feedback resource designed to offer personalised guidance and valuable insights to clinicians.
DISC Personality Profiling
Discover how your personality shapes your behaviour and interactions. Sharpen communication skills and adapt your approach to strengthen relationships with clients and colleagues.
Meeting Performance
Refine your business reviews, technical sessions, and sales pitches in a supportive environment with an expert. Enhance communication and master structuring for impactful client and colleague delivery.
