Our practice viability study analyses demographic, commercial, and competitive factors to identify opportunities and challenges. With this study, in three weeks, you’ll receive a clear ‘go/no-go’ recommendation with actionable insights.
Market Research
Onswitch provide a wide range of comprehensive research tools to give you all the insight you need into your business, clients, competitors and catchment.
Successful businesses grow when decisions are made using evidence, not gut feel. Whatever you need to know, we’ll help you find out. Qualitative focus groups and interviews, quantitative surveys or desk research data trawls, we do it all and we’ll get it done right.
Onswitch are members of the Market Research Society and the Mystery Shopping Professionals Association, so you can always be sure that our research is guided by the latest industry standards and grounded in sound practices.
You can find out more about each of our core services, and order your own bespoke research, by clicking through to the relevant page:
Client Surveys and Analysis
Unhappy clients often leave quietly, leaving negative reviews. A client survey keeps you informed, allowing you to address issues early and meet expectations.
Focus group
In our focus group sessions, we recruit pet and horse owners, practice owners, clinical directors, and clinicians. From creating discussion guides to facilitating and recording focus groups, we deliver comprehensive reports with insights and recommendations.
Bespoke Research
Commission us to find out whatever you want to know:
- Quantifying a new business opportunity.
- Collecting qualitative feedback on services, people or prices.
- Desk research about the wider market.
If you can think about it, we’ll find out about it. Talk to us today!
Price Benchmarking
Our team will benchmark local service prices against up to four competitors, delivering reports within two weeks. Our small animal services cover consult fees, vaccines, and neutering, while equine services include visit fees, dental, health plans, and more.
Competitor Analysis
We’ll dedicate time to benchmark local prices and assess phone customer care against KPIs for you and three competitors over a three week period. Following this you’ll receive recordings of your calls for review.
