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In Person Training

The training we offer is highly interactive and practical, with content tailored to meet the needs of the whole team. You’ll leave each session having learned new skills and ways of working that will make your job easier, and the service you give to your clients better, on day one.

£3,000 + VAT

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Description

How do Onswitch’s in-person training days work?

Booking a day of training with Onswitch couldn’t be easier – we come to you and deliver two workshops with your chosen content. The day can either be made up of one course delivered in two sessions, or two workshops with different content morning and afternoon. Having training courses delivered in the practice means that everyone can attend, there are no travel costs and expenses and the normal running of the practice can continue.

  • We provide a trainer and all materials required
  • The day is split into two, with a workshop morning and afternoon. We start at ten and finish at four, with a break for lunch
  • Workshops are held with a maximum of 10 delegates
  • Course content is always based on evidence and research
  • You provide a designated training space (away from clients, phones and computers)
  • Workshop delivery is flexible, depending on internet speed / available technology in your practice. We love flip charts just as much as PowerPoint!
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Which courses are available?

We have developed a wide range of training courses, each with a core focus on the customer experience. Choose from:

  • 5 Steps (telephone skills)
  • 7 Steps (consult communication skills)
  • The customer journey
  • Managing difficult situations
  • Money talks – communicating value to clients
  • Managing and coaching teams

Fantastic value

A full day of training for up to 20 delegates, delivered at your practice with content determined by you, costs just £3,000 + VAT. No hidden extras, just great value for money at £150 per person (assuming 20 attendees).

HEAR FROM OUR CUSTOMERS

“Just wanted to say a massive thank you for the course - eye opening and so interesting, it has changed the way I think and will handle calls forever”

Camilla ChurchVet and Business Owner, Perth Equine Vets

“Onswitch have been transformative for the structure and management of our practice. We have used them since about 6 months after we opened and we have gone from chaotic disorganised mayhem to chaotic organised mayhem. Exactly the way we like it! Always helpful, always there, they have allowed our business to grow and thrive in a vision that still remains 'us'”

Carly DayVet and Business Owner, Bury St Edmunds Veterinary Centre

“We requested a Business Health Check as we had experienced rather rapid growth at the practice and felt we were losing some direction. Having an outside view of the business have us an honest and real account of where we were, what needed to be done to achieve what we wanted and a framework to support this. We have made inroads into starting processes to improve our ways of working and are enjoying seeing the impact these ongoing developments are already having for our team and our patients. ”

Lucy ButlerAldgate Veterinary Practice

“Onswitch's price checker provided us with some really valuable insights into our competitors and ensured that we were pricing our common procedures competitively. It was really good value and saved us a lot of leg work!”

Ellie LeeBusiness Owner, Manchester Cat Clinic

“We've used the Consult Coach program for a number of years, and find it particularly effective with our early career veterinarians. While filming consultations can be daunting, we find the feedback process is ultimately rewarding and drives positive change. The 7 Steps process gives a clear framework for effective consultations and the personalised feedback helps them improve and gain confidence as well as get better outcomes for clients, pets and their clinics.”

Lindsay EvansGreencross Vets, Veterinary Learning and Development Manager

“Alison's advice has been invaluable both before and after opening our independent small animal practice and helped the practice to thrive. Her wide ranging experience at a national and international level and pragmatic approach are brilliant to give an outside perspective.”

Emily Knight, Business Owner, Wight Vets

“The New Practice Viability Study offered by Onswitch was immensely helpful in starting our new business on solid foundation. Not only did it help me carefully choose our premises but it also opened my eyes to various factors that had never been brought to my attention before. Sophie C and Alison were incredible supportive throughout the entire premises journey and were always available to answer all my questions. I would highly recommend Onswitch's viability study!”

Wojciech WoszczynskiBusiness Owner, Bluebell Veterinary Surgery

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