Our simple, but highly effective, 5 Step process for managing telephone calls with empathy, professionalism and efficiency will transform the way you speak with clients and improve call conversion.
Courses covering veterinary leadership training and the non-clinical aspects of veterinary practice.

Onswitch offer a wide range of courses covering veterinary leadership training and the non-clinical aspects of veterinary practice.
Our trainers have worked in the veterinary sector themselves and all weave Onswitch’s core values into the training and coaching they provide:
Inspiring
Passionate
Honest
Collaborative
Innovative
All courses can be delivered over Zoom, or in person. We schedule regular dates for each, or if you would like to book bespoke workshops at your practice to cover a number of topics, then please get in touch and we can create a training programme to suit your specific objectives.

You can find out more about each of our courses, and book a place on one, by clicking through to the relevant page:
Consultation Skills course
Our proven system for structuring consults and enhancing client communication will help you get the most out of those limited minutes in the consult and improve compliance with recommended care plans.
Graduate Consultation Skills course
Developing rapport with clients so that they trust us and follow our recommendations is vital.
Our Graduate 7 Steps Consult Skills will quickly build your confidence and competence and set you up perfectly for a successful and enjoyable career.
Managing Difficult Situations course
Veterinary practice is challenging and stressful at times, emotions can be heightened and misunderstandings can all too easily occur between clients and colleagues. Learning effective communication and contextualising behaviours will help you turn difficult situations into rewarding ones, and this course will show you how.
Management and Leadership Skills
Learn practical tips and tools to help you get the best out of all the different personalities and skill sets that make up your team, building success together. customer experience.
Communicating Value and Price
We often hear that people working in veterinary practice find discussing the cost of care awkward. This workshop teaches practical skills to help you manage conversations about price with confidence.
How to Open Your Own Practice Workshop
Our ever-popular practical workshop features two sessions designed to give you all the insight and skills needed to make a success of your new veterinary business.
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