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Courses

Courses covering veterinary leadership training and the non-clinical aspects of veterinary practice.

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Onswitch offer a wide range of courses covering veterinary leadership training and the non-clinical aspects of veterinary practice.

Inspiring

Passionate

Honest

Collaborative

Innovative

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You can find out more about each of our courses, and book a place on one, by clicking through to the relevant page:

Telephone Skills course

Our simple, but highly effective, 5 Step process for managing telephone calls with empathy, professionalism and efficiency will transform the way you speak with clients and improve call conversion.

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Consultation Skills course

Our proven system for structuring consults and enhancing client communication will help you get the most out of those limited minutes in the consult and improve compliance with recommended care plans.

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Graduate Consultation Skills course

Developing rapport with clients so that they trust us and follow our recommendations is vital.

Our Graduate 7 Steps Consult Skills will quickly build your confidence and competence and set you up perfectly for a successful and enjoyable career.

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Managing Difficult Situations course

Veterinary practice is challenging and stressful at times, emotions can be heightened and misunderstandings can all too easily occur between clients and colleagues. Learning effective communication and contextualising behaviours will help you turn difficult situations into rewarding ones, and this course will show you how.

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Management and Leadership Skills

Learn practical tips and tools to help you get the best out of all the different personalities and skill sets that make up your team, building success together. customer experience.

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Communicating Value and Price

We often hear that people working in veterinary practice find discussing the cost of care awkward. This workshop teaches practical skills to help you manage conversations about price with confidence.

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How to Open Your Own Practice Workshop

Our ever-popular practical workshop features two sessions designed to give you all the insight and skills needed to make a success of your new veterinary business.

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Just wanted to say a massive thank you for the course - eye opening and so interesting, it has changed the way I think and will handle calls forever

Camilla ChurchVet and Business Owner, Perth Equine Vets

Onswitch have been transformative for the structure and management of our practice. We have used them since about 6 months after we opened and we have gone from chaotic disorganised mayhem to chaotic organised mayhem. Exactly the way we like it! Always helpful, always there, they have allowed our business to grow and thrive in a vision that still remains 'us'

Carly DayVet and Business Owner, Bury St Edmunds Veterinary Centre

We requested a Business Health Check as we had experienced rather rapid growth at the practice and felt we were losing some direction. Having an outside view of the business have us an honest and real account of where we were, what needed to be done to achieve what we wanted and a framework to support this. We have made inroads into starting processes to improve our ways of working and are enjoying seeing the impact these ongoing developments are already having for our team and our patients.

Lucy ButlerAldgate Veterinary Practice

Onswitch's price checker provided us with some really valuable insights into our competitors and ensured that we were pricing our common procedures competitively. It was really good value and saved us a lot of leg work!

Ellie LeeBusiness Owner, Manchester Cat Clinic

We've used the Consult Coach program for a number of years, and find it particularly effective with our early career veterinarians. While filming consultations can be daunting, we find the feedback process is ultimately rewarding and drives positive change. The 7 Steps process gives a clear framework for effective consultations and the personalised feedback helps them improve and gain confidence as well as get better outcomes for clients, pets and their clinics.

Lindsay EvansGreencross Vets, Veterinary Learning and Development Manager

Alison's advice has been invaluable both before and after opening our independent small animal practice and helped the practice to thrive. Her wide ranging experience at a national and international level and pragmatic approach are brilliant to give an outside perspective.

Emily Knight, Business Owner, Wight Vets

The New Practice Viability Study offered by Onswitch was immensely helpful in starting our new business on solid foundation. Not only did it help me carefully choose our premises but it also opened my eyes to various factors that had never been brought to my attention before. Sophie C and Alison were incredible supportive throughout the entire premises journey and were always available to answer all my questions. I would highly recommend Onswitch's viability study!

Wojciech WoszczynskiBusiness Owner, Bluebell Veterinary Surgery