Owning your own practice is certainly rewarding, but managing and growing a business requires a specific skill set that you may not have needed previously in your career. Onswitch has supported countless start-up practices, so wherever you are on the journey, we can help.
Veterinary turn around/recovery
We’ll examine your practice and recommend an action plan to turn your business around.
Why do I need help to turn around my business?
It’s very easy to do things the way they’ve always been done. Patients still get seen, the team seem happy enough and turnover is OK. Change is difficult, but complacency can be dangerous. Sometimes a fresh pair of eyes can critique your processes and recommend more efficient ways of working. Much of the feedback we receive when we carry out team surveys with practices is about the little things that don’t quite work – double-handling information, overbooking clinics, not communicating clearly.
When work feels like an effort, people can become demotivated and leave. When things run smoothly, morale is high, clients are happy and turnover improves. Our veterinary practice support will make your practice work better and achieve vet industry benchmarks.
How does the process work?
Every turnaround project is different, and we bring a bespoke package of support to each one. Depending on what your objectives are, our veterinary marketing consultants will recommend a blended approach that brings together the right balance of research, training and business consultancy. Our veterinary business turnaround services typically comprise of some or all of the following:
Monthly support plan
Our veterinary business consultants can be retained on a monthly basis to measure progress against Key Performance Indicators and provide regular business advice and support.
Business health check
Just as you recommend regular health checks for the patients in your care, your business benefits from a periodic review of people and processes in order to stay efficient and focused on delivering an excellent customer experience.
Employee survey & analysis
A TeamTrack survey evidences how your team are feeling, allowing you to take action against any developing issues, measuring veterinary team wellbeing and keeping everyone motivated and engaged for the next stage of growth.
You can find out much more about how these work by clicking through to the relevant pages above.
What do I get?
Onswitch is renowned for the breadth and depth of experience that our team bring to every project. We’ll allocate one of our experienced veterinary marketing consultants to you and they’ll be happy to answer every query you may have. Our service is professional, discreet and honest – we won’t sell you things you don’t need and our recommendations will always be evidenced with facts and data. We’ll be by your side every step of your practice turnaround.
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