Team Track

Quantification of team morale and a robust measurement of individual attitudes and engagement, either as a one-off measure or a bi-annual process

WHY?

Within the UK veterinary profession, recruitment and retention of team members are two of the biggest issues – it takes time, money and effort to find good people and if they are to stay and do well, it’s vital that they feel connected to, engaged with and motivated by their team.

 

Within the veterinary profession the marketing spend was traditionally used for attracting and retaining clients, today there are clients on knocking on practice doors and ringing them up daily, so now the marketing spend has to be invested on the internal customer, the team.

 

Understanding why team members wish to join you and want to leave you is the biggest single priority for a veterinary practice today. And for this reason, team engagement and understanding the reality of the team experience is an essential Key Performance Indicator.

 

HOW?

We’ll send you a link to a team survey for up to 30 team members, hosted securely online. Onswitch analyse all the responses submitted by managers, vets, nurses and customer care colleagues to produce a bespoke TeamTrack report, highlighting performance in each of twelve measures of engagement, along with five ‘three words’ summary charts and a team NPS score.

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WHAT?

The Onswitch TeamTrack survey contains four elements:

 

1. Twelve questions inspired by the Gallup Q12 survey, used across the world in businesses large and small. The wording and order of the twelve questions have been crafted to return the most accurate measurement of employee engagement, and ensure data is always robust and comparable over time

 

2. Three words. We ask the team to give us three words that best describe how they feel about how the practice cares for clients and patients, how it approaches medicine, and how they would describe the workplace to friends and professional colleagues. Using their own language allows team members to honestly describe the practice, and word clouds are created by bringing together everyone’s answers visually. Representing all the three words given proportionately in size according to the frequency of mentions allows key themes to stand out

 

3. Start / Stop, Do more / Do less. Team members are asked a number of questions about what they would change about the practice, collecting detailed suggestions but also highlighting where there are common threads mentioned by many. This makes it easier for managers and team leaders to prioritise actions

 

4. TX Score. The Team Experience Score, TX Score, is inspired by the internationally recognised tool NPS. This process works by asking people how likely they are to recommend their workplace as a great place to work to their professional colleagues. They allocate a score on a 0 to 10 scale with promoters score 9 or 10 and would actively recommend, whilst detractors score between 0 and 6 and would definitely not recommend. Passives who score 7 or 8 are discounted and the percentage of detractors is subtracted from the percentage of promoters, to give a final NPS rating. The latest national average NPS rating for UK veterinary practice is -6.

 

From this we provide you with a report with your teams’ findings along with recommendations of what to do NOW, SOON and LATER to improve your Team Experience (TX) and work towards a strong employer brand.

To get started…

NOW: Purchase TeamTrack today.

 

SOON: Within 24 hours Onswitch Team will send you your personal survey link for you to distribute among your team and start the process.

 

LATER: The Onswitch will provide you with your final report capturing the Team Experience findings and our recommendations.

Testimonials

Facebook

3 days ago

Onswitch

So part of what we do every month is evaluating locations for new practices

Been doing a lot of these recently as more and more folks look at the possibility of “Opening their own practice”

When we look at a location we assess how many target audience households there are eg pet or horse owners or demand for certain farm services

And it’s usual to find there are plenty of practices serving that audience already , so any new site will need to be able to differentiate themselves or have a point of difference and a “compelling reason to change “ for the local community

So this mornings site evaluation was a surprise

For the first time, in a long time, we have a location that is underserved by practices

Eg a true gap in the market

Highly unusual
Very odd
And on closer digging the reason became clear

3 local practices in the drive time analysis have closed …. For good

So as we work with our post covid situation it’s intriguing to watch sites closing for good and where others are opening up and doing great in the same area

So fascinating times indeed

onswitch.co.uk/site-evaluation/

#OneVetTeam
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@OnswitchLtd Nor cake, which seems to be a lot of adverts' compensation of choice....

@OnswitchLtd 10 to a penny?!!! Not how you describe any future colleague. #Bedrock #respect. FYI - cake is no longer an exciting treat - most of us provide it as standard

When you see the quote:
“ you can’t get vet nurses for love nor money” maybe thats where folks have been going wrong?
It’s a job, career, a responsible role so PAY money don’t expect it done for love
It’s not about cakes & puppies
#FairPay
#OneVetTeam
#colleagues
#RVN

Just spent the evening with 3 folks who are looking to do their own thing
#OpenYourOwnPractice
2 parts a week apart
All by zoom
Private session for 3 colleagues
Key question
#Flexible #Learning #Plan
Why not be the boss?
#OneVetTeam https://onswitch.co.uk/opening-your-own-practice/

2

Exciting times well done #OpenYourOwnPractice all very possible

https://onswitch.co.uk/opening-your-own-practice/

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Contact Us

01476 565343

info@onswitch.co.uk