Team Track

Quantification of team morale and a robust measurement of individual attitudes and engagement, either as a one-off measure or a bi-annual process

WHY?

Within the UK veterinary profession, recruitment and retention of team members are two of the biggest issues – it takes time, money and effort to find good people and if they are to stay and do well, it’s vital that they feel connected to, engaged with and motivated by their team.

 

Within the veterinary profession the marketing spend was traditionally used for attracting and retaining clients, today there are clients on knocking on practice doors and ringing them up daily, so now the marketing spend has to be invested on the internal customer, the team.

 

Understanding why team members wish to join you and want to leave you is the biggest single priority for a veterinary practice today. And for this reason, team engagement and understanding the reality of the team experience is an essential Key Performance Indicator.

HOW?

We’ll send you a link to a team survey for up to 30 team members, hosted securely online. Onswitch analyse all the responses submitted by managers, vets, nurses and customer care colleagues to produce a bespoke TeamTrack report, highlighting performance in each of twelve measures of engagement, along with five ‘three words’ summary charts and a team NPS score.

Badges

WHAT?

The Onswitch TeamTrack survey contains four elements:

 

1. Twelve questions inspired by the Gallup Q12 survey, used across the world in businesses large and small. The wording and order of the twelve questions have been crafted to return the most accurate measurement of employee engagement, and ensure data is always robust and comparable over time

 

2. Three words. We ask the team to give us three words that best describe how they feel about how the practice cares for clients and patients, how it approaches medicine, and how they would describe the workplace to friends and professional colleagues. Using their own language allows team members to honestly describe the practice, and word clouds are created by bringing together everyone’s answers visually. Representing all the three words given proportionately in size according to the frequency of mentions allows key themes to stand out

 

3. Start / Stop, Do more / Do less. Team members are asked a number of questions about what they would change about the practice, collecting detailed suggestions but also highlighting where there are common threads mentioned by many. This makes it easier for managers and team leaders to prioritise actions

 

4. TX Score. The Team Experience Score, TX Score, is inspired by the internationally recognised tool NPS. This process works by asking people how likely they are to recommend their workplace as a great place to work to their professional colleagues. They allocate a score on a 0 to 10 scale with promoters score 9 or 10 and would actively recommend, whilst detractors score between 0 and 6 and would definitely not recommend. Passives who score 7 or 8 are discounted and the percentage of detractors is subtracted from the percentage of promoters, to give a final TX rating. The latest national average TX rating. The latest national average NPS rating for UK veterinary practice is -6.

 

From this we provide you with a report with your teams’ findings along with recommendations of what to do NOW, SOON and LATER to improve your Team Experience (TX) and work towards a strong employer brand.

To get started…

NOW: Purchase TeamTrack today.

 

SOON: Within 24 hours Onswitch Team will send you your personal survey link for you to distribute among your team and start the process.

 

LATER: The Onswitch will provide you with your final report capturing the Team Experience findings and our recommendations.

Testimonials

Facebook

5 hours ago

Onswitch

Hello everyone

So we took a well deserved Social media break and “Time out” over Christmas and New year a whole month without social media …

Why?

Well we all need some protected time out every now and then

To relax
To reconnect
To just do stuff with the real people who live in our real world

So TeamOnswitch are back working and chose to take a SM break and we all do feel better for it

So we thought we would start 2022 with a question

When do you protect time to learn?

The concept of “Protected Learning Time” is one that is common in most other Industries and health care settings

Protecting time to learn

Since our return we have worked with practices and teams of folks who have done just that
“Protected learning time” matters to the practice so it is made available in work time

So time at work
Protected for learning
And paid not eating into your lunch break!

And a nice abbreviation for those of a certain age #PLT

Anyway this week is our first “back in practice” training day, where we go to a practice and spend some #PLT with a team

Focussed on communication in the consult moments

So when do you project your teams learning time?
And
When do you buy your first cream egg?!

onswitch.co.uk/
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1 month ago

Onswitch

The Onswitch team would like to wish you a safe and peaceful Christmas and a Happy New Year

Thankyou to all for making our working days a pleasure

See you in 2022

#OneVetTeam
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1 month ago

Onswitch

So looking ahead to 2022 ( how did that come around so quickly?)

Every year the team at HQ start with a fresh clean diary for their workspace, now at home - yes we are all digital and have tech diaries too- we just like a diary with a week to view!

Something quite special about the idea of a fresh start and a new page

Always good to reflect on the state of the old diary too- a little worn and torn and many coffee cups been sat on it!

2021 has been an intetesting year for all

We have learnt to do old things in new ways.
We have learnt many new things.

And at the heart of what we do is always the importance of the customer experience as the enabler of patient outcomes

With all the “new ways” of doing everything in life we must always remember the role of people

It’s all about people

People who are in the team caring for patients and owners

And

People who are the clients who need your care, live with the patients , and pay the bills

So this weekends pondering

Whatever 2022 brings it will always have #People at the heart of it

After all we can only achieve good patient outcomes when we work with the people who live with them

#ItsAllAboutPeople
#OneVetTeam
And if you need some help with the people “connections” then join us next year onswitch.co.uk/training-courses/
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Twitter

@OnswitchLtd This piece is fantastic, thank you for sharing!

This is so important for all in the veterinary sector too
#Empathy

Great to see practices investing in our #FutureColleagues
Well done 👏
#OneVetTeam

Know this feeling?!
Phone skills session next week will help folks who are juggling
So important we review and refresh what we do and say on the phone
Move to review call volumes role of outbound calls and digital key
Join us
#OneVetTeam #Listen

https://onswitch.co.uk/product/telephone-skills-coaching-online-workshop/

No - THANK YOU - chocolates really don’t do it justice but an elephant never forgets - and we know the @NottinghamVets students get such an important, inspiring and forever memorable experience meeting and working with you! #thefuturesbright #inspireinnovateeducate https://twitter.com/OnswitchLtd/status/1462041981765529607

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Contact Us

01476 565343

info@onswitch.co.uk