Team Track

Quantification of team morale and a robust measurement of individual attitudes and engagement, either as a one-off measure or a bi-annual process

WHY?

Within the UK veterinary profession, recruitment and retention of team members are two of the biggest issues – it takes time, money and effort to find good people and if they are to stay and do well, it’s vital that they feel connected to, engaged with and motivated by their team.

 

Within the veterinary profession the marketing spend was traditionally used for attracting and retaining clients, today there are clients on knocking on practice doors and ringing them up daily, so now the marketing spend has to be invested on the internal customer, the team.

 

Understanding why team members wish to join you and want to leave you is the biggest single priority for a veterinary practice today. And for this reason, team engagement and understanding the reality of the team experience is an essential Key Performance Indicator.

HOW?

We’ll send you a link to a team survey for up to 30 team members, hosted securely online. Onswitch analyse all the responses submitted by managers, vets, nurses and customer care colleagues to produce a bespoke TeamTrack report, highlighting performance in each of twelve measures of engagement, along with five ‘three words’ summary charts and a team NPS score.

Badges

WHAT?

The Onswitch TeamTrack survey contains four elements:

 

1. Twelve questions inspired by the Gallup Q12 survey, used across the world in businesses large and small. The wording and order of the twelve questions have been crafted to return the most accurate measurement of employee engagement, and ensure data is always robust and comparable over time

 

2. Three words. We ask the team to give us three words that best describe how they feel about how the practice cares for clients and patients, how it approaches medicine, and how they would describe the workplace to friends and professional colleagues. Using their own language allows team members to honestly describe the practice, and word clouds are created by bringing together everyone’s answers visually. Representing all the three words given proportionately in size according to the frequency of mentions allows key themes to stand out

 

3. Start / Stop, Do more / Do less. Team members are asked a number of questions about what they would change about the practice, collecting detailed suggestions but also highlighting where there are common threads mentioned by many. This makes it easier for managers and team leaders to prioritise actions

 

4. TX Score. The Team Experience Score, TX Score, is inspired by the internationally recognised tool NPS. This process works by asking people how likely they are to recommend their workplace as a great place to work to their professional colleagues. They allocate a score on a 0 to 10 scale with promoters score 9 or 10 and would actively recommend, whilst detractors score between 0 and 6 and would definitely not recommend. Passives who score 7 or 8 are discounted and the percentage of detractors is subtracted from the percentage of promoters, to give a final TX rating. The latest national average TX rating. The latest national average NPS rating for UK veterinary practice is -6.

 

From this we provide you with a report with your teams’ findings along with recommendations of what to do NOW, SOON and LATER to improve your Team Experience (TX) and work towards a strong employer brand.

To get started…

NOW: Purchase TeamTrack today.

 

SOON: Within 24 hours Onswitch Team will send you your personal survey link for you to distribute among your team and start the process.

 

LATER: The Onswitch will provide you with your final report capturing the Team Experience findings and our recommendations.

Testimonials

Facebook

1 month ago

Onswitch

Have a peaceful Weekend everyone
Some lovely tulips to make you smile
#OneVetTeam
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2 months ago

Onswitch

So someone had to do it….

Alison is in Marbella chairing the VetForum Europe event

She tells us it was raining but isn’t now

So the meeting is where ideas, thoughts and experiences about vet practices across Europe are shared and folks can learn and meet other colleagues who own and work in practices

Unlike most vet events there are no trade stands, so everyone does a “speed dating” chat with each other at pre booked times - very clever and as the pop up says “Trade the hard sell for a real conversation”

The opening session was from Christoffer Precht from Bain Consulting - one of the leading global consultancies for vet business

A very thought provoking overview of vet service delivery across Europe

The key message?

Well as vet groups have got bigger and bigger it’s time to focus on the customer and patient experience - very pleased to hear this👍

And more importantly -time to do the “basics brilliantly”

So as we ponder what that means to each practice, it really does mean it’s time to focus on the people who make it all happen

The clients who have patients in need

and

the team who deliver that care

Fascinating to hear the economic and operational perspective from a leading global consultant

His words “…it’s time to do better .. do the basics brilliantly .. the customer journey matters and the patient and client experience matters “

It’s all about people
Always has been…
And always will be

#OneVetTeam
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Twitter

Good question
Culture
Hidden curriculum
We change the world when we change what we do = need to admit we need to polish ,flex ,modify and change a few words
Need feedback loops
Few vets like feedback loops, essential for awareness raising and change
#Feedback
#ConsultCoach

Agree. That’s why I have a ruler in the consult room. https://twitter.com/OnswitchLtd/status/1522652787829616641

Measure
Monitor
Rebook
Pictures
Callipers
Rulers
See again repeat
Never “keep an eye on it”

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Contact Us

01476 565343

info@onswitch.co.uk