Consultation performance reporting

Consult Coach is a unique feedback tool that provides individual support and insight for clinicians

Consult Coach is a unique feedback tool that provides individual support and insight for clinicians, guiding you towards optimal client communication in the consult, through observational analysis and personalised reporting.

£250 + VAT£250 + VATAdd to basket

for every consult video reviewed, with bespoke written feedback

Contact us to discuss your requirements

What is consultation performance reporting?

With only ten or fifteen minutes for each patient in the consult room, or limited time on-yard, it’s important to structure every consult in a way that makes it as efficient as possible, without compromising empathy and warmth. Consultation coaching is a great way to hone veterinary communication skills, assessing technique and tone and providing specific, practical feedback on how and where to do things differently.

Adhering to a standard consult process benefits everyone – it bonds clients to the practice through trust, supports the team and improves patient outcomes through better client conformance with recommended treatment plans.

How does it work?

Through Consult Coach, Onswitch’s veterinary professionals first observe and score your videos of real consults, before coaching you with tips to achieve consistently excellent levels of communication and engagement.

When you sign up for consultation performance reporting you’ll be set up securely on the Onswitch server and given access to a video upload tool. We’ll provide plenty of guidance on obtaining client consent, following recording protocols and ensuring security and confidentiality for all parties.

You then record a randomly-chosen selection of consults on a smartphone and upload the video files through your unique log-in details. A member of our team (all vets or nurses themselves) will review against the 7 Steps for optimal veterinary communication.

Providing videos are uploaded before the 20th of each month, they will be reviewed the same month. We see the best results when clinicians submit three
consult videos for review, with one month separating each so that feedback can be acted upon and practised in between reviews.

What do I get?

You will receive a personalised report measuring performance against each of the 7 Steps and setting a benchmark for comparison. Your report will highlight
examples of best practice or detail where different communication techniques or subtle shifts in tone may be recommended.

Consultation performance reporting benefits everyone, giving you personalised and confidential feedback that will help you refine your consulting technique, whilst clients and pets get the best care – all without any disruption to the normal flow of the day.

We can also help with...

7 Steps Consult Skills course

Our proven system for structuring consults and enhancing client communication will help you get the most out of those limited minutes in the consult and improve compliance with recommended care plans

Find out more

Managing Difficult Situations course

Veterinary practice is challenging and stressful at times, emotions can be heightened and misunderstandings can all too easily occur between clients and colleagues. Learning effective communication and contextualising behaviours will help you turn difficult situations into rewarding ones, and this course will show you how.

Find out more

HEAR FROM OUR CUSTOMERS

“Just wanted to say a massive thank you for the course - eye opening and so interesting, it has changed the way I think and will handle calls forever”
Camilla ChurchVet and Business Owner, Perth Equine Vets

“Onswitch have been transformative for the structure and management of our practice. We have used them since about 6 months after we opened and we have gone from chaotic disorganised mayhem to chaotic organised mayhem. Exactly the way we like it! Always helpful, always there, they have allowed our business to grow and thrive in a vision that still remains 'us'”
Carly DayVet and Business Owner, Bury St Edmunds Veterinary Centre

“We requested a Business Health Check as we had experienced rather rapid growth at the practice and felt we were losing some direction. Having an outside view of the business have us an honest and real account of where we were, what needed to be done to achieve what we wanted and a framework to support this. We have made inroads into starting processes to improve our ways of working and are enjoying seeing the impact these ongoing developments are already having for our team and our patients. ”
Lucy ButlerAldgate Veterinary Practice

“Onswitch's price checker provided us with some really valuable insights into our competitors and ensured that we were pricing our common procedures competitively. It was really good value and saved us a lot of leg work!”
Ellie LeeBusiness Owner, Manchester Cat Clinic

“We've used the Consult Coach program for a number of years, and find it particularly effective with our early career veterinarians. While filming consultations can be daunting, we find the feedback process is ultimately rewarding and drives positive change. The 7 Steps process gives a clear framework for effective consultations and the personalised feedback helps them improve and gain confidence as well as get better outcomes for clients, pets and their clinics.”
Lindsay EvansGreencross Vets, Veterinary Learning and Development Manager

“Alison's advice has been invaluable both before and after opening our independent small animal practice and helped the practice to thrive. Her wide ranging experience at a national and international level and pragmatic approach are brilliant to give an outside perspective.”
Emily Knight, Business Owner, Wight Vets

“The New Practice Viability Study offered by Onswitch was immensely helpful in starting our new business on solid foundation. Not only did it help me carefully choose our premises but it also opened my eyes to various factors that had never been brought to my attention before. Sophie C and Alison were incredible supportive throughout the entire premises journey and were always available to answer all my questions. I would highly recommend Onswitch's viability study!”
Wojciech WoszczynskiBusiness Owner, Bluebell Veterinary Surgery